Inbound Customer Service Consultant

5 days ago

Melbourne, Victoria, Australia Weploy Full time

**Benefits**:
**Great pay** - above award $35.58 per hour + super
**Career growth** - work with some of Australia's leading brands and progress in your career

**Your Next Role**:
We're looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.

Contact Centre Customer Service Role - Make a Difference
Full-time hours | Mon-Fri 9-5pm
Starting Sept
Onsite in Clayton office
Achieve key metrics - Handling time, quality & customer satisfaction
Full training provided - Feel confident from day one
Supportive & dynamic team - Work with like-minded people

**What You'll Do**:

- Help customers with private health insurance queries, from reordering member cards to payment updates.
- Handle inbound calls and follow-up outbound calls with care and precision.
- Address general questions about insurance services, ensuring customers feel supported and informed.
- Possibility to cross-skill into web chats for those who are ready to expand their expertise.

**What You Need**:
?? Full-time availability (Mon-Fri) - Visa holders must be eligible for full-time work
?? 6-12 months of recent call centre or high-volume phone-based experience
?? Customer centric mindset, you care about providing an A-class customer experience
?? Resilience & a can-do attitude in a fast-paced environment
?? Exceptional communication skills - both written and verbal
?? Professional references from previous employers

**Ready to Get Started?**:

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