Product Owner – Home Claims Experience

2 days ago

Australia Buscojobs Full time

We're looking for a Product Owner to lead the design and delivery of customer-first digital and operational solutions across our Home Claims portfolio. Based in our Brisbane office and working within the Consumer Insurance division, this role is ideal for someone who thrives in a fast-paced, agile environment and wants to make a direct impact on customer outcomes.
This is a contract role through to 30 June 2026 and your chance to lead a dedicated, cross-functional squad of delivery experts, drive strategic outcomes, and shape the Home Claims experience for thousands of Australians.
What you'll do
End-to-end delivery of initiatives aligned to Suncorp's Consumer Insurance strategic objectives
Lead a cross-functional agile squad, fostering alignment, collaboration, and outcome delivery
Define clear business requirements and prioritise backlog initiatives that improve experience, compliance and commercial value
Facilitate effective testing, UAT / PVT, release activities and change management to support solution deployment
Act as the voice of the business in collaboration with tech, risk, regulatory and project teams
Maintain strong stakeholder relationships across business units, technology, and external vendors
Monitor delivery progress, showcase key features, and ensure transparency across initiatives
What you'll bring
3+ years' experience in Insurance and / or Financial Services
Proven experience delivering projects in agile environments, with at least 1 year in a Product Owner or similar delivery role
Experience working with senior stakeholders across business and tech
Strong business acumen, data literacy and a deep understanding of customer-led design
A collaborative mindset, with strong influencing and communication skills
Bonus points for Product Owner certification or experience with AI-enabled claims or customer solutions
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
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