Claims Consultant

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Claims Consultant - Loss of Income page is loaded
Claims Consultant - Loss of Income
Apply locations Brisbane Sydney (AU) Melbourne time type Full time posted on Posted 4 Days Ago time left to apply End Date: September 13, 2025 (25 days left to apply) job requisition id R63152
The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
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Claims Consultant - Loss of Income
In this role, you will be responsible for the end-to-end management of complex medical and loss of income insurance claims, supporting individuals through serious illness, injury, or psychological distress.
A key focus of this role is working with vulnerable customers, including those experiencing mental health challenges, financial hardship. You'll apply trauma-informed communication and demonstrate a deep understanding of the psychosocial and financial impacts of illness and income disruption.
What are my accountabilities?
End-to-end management of complex medical and loss of income claim
E nsuring that claim reserves are set and maintained in line with actuarial principles, policy terms, and regulatory expectations.
Manage complaints and escalations, using your conflict resolution skills to de-escalate concerns, restore trust, and ensure a fair and transparent claims experience.
Supporting customers with mental health challenges, financial hardship, or language/cultural barriers
About you:
Experience with mental health, injury, and chronic illness-related claims
Strong grasp of loss of income calculations, including offsets, waiting periods, benefit caps, and pre-disability earnings
Proficiency working with vulnerable customers
Demonstrated skill in complaints handling and de-escalation technique
Confidence in liaising with medical professionals, clients, employers, brokers, and other stakeholders
Caring Culture
It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.
If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
Why Sedgwick?
Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.
Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good.
Some of the Benefits of working with us are:
Hybrid working arrangement. #LI-Hybrid
Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
+0.5% on top of Superannuation Guarantee
Domestic and International Career Pathways
Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace
Sedgwickis an Equal Opportunity Employer.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
About Us
Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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