Claims Consultant

2 weeks ago

Melbourne, Victoria, Australia Marsh Full time

**Claims Consultant**

**What can you expect?**

Echelon Claims Services, a division of Echelon Australia Pty Ltd, offers a premier claims management service, specializing in the area of insurance operations and self-insurance programs. A full-time position currently exists for a Claims Consultant managing liability claims within our Melbourne team. Your portfolio of clients will predominantly be Victorian Councils.

In this role you will complete a variety of duties, including liaising with claimants, clients, solicitors, repairers, and assessors, whilst conducting general claims duties. The successful applicant will be well organized, highly motivated and have a positive attitude. This is an opportunity to join a highly regarded, collaborative, friendly and successful team.

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Work in a highly regarded team with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:

- Liaise with the Manager to provide any relevant information to ensure the successful and efficient ongoing operation of the claim's unit.
- Accept full responsibility for the day-to-day management and updating of a claims portfolio and ensure an accurate record of the claims status is maintained.
- Liaise with clients and claimants to ensure appropriate, timely and cost-effective resolution of liability claims
- Make recommendations to clients and negotiate settlement of claims after obtaining the authority of the relevant client.
- Ensure that any file that exceeds the client's insurance excess is referred to the relevant insurer and update claims database appropriately
- Ensure regular communication with clients regarding progress of claims and to ascertain the client's satisfaction with the way their claims are being managed.
- Participate in regular meetings of claims unit staff to assist in identifying possible streamlining/improvements to existing claims procedures.
- Assist in delivering approved training programmes to client staff as requested

**_ Educational Requirements_**
- Tertiary Qualifications in Law or Business (Insurance) (Bachelor level as a minimum)
- Studying towards Graduate Diploma Financial Services.
- Undertake Company-directed compliance training.

**What makes you stand out?**
- Dynamic with previous client facing experience
- The ability to remain calm under pressure and be able to work flexibly when required

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
- At Marsh we recognize that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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