Guest Service Team Member

3 days ago

Canberra, ACT, Australia Assetlink Group Full time

About Assetlink
From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.
The Role
The
Customer Service Team Member
plays an integral role in the guest experience as you will be our client's customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.
The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.
We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.
This role is based at QIC Canberra Centreand is on a casual basis.
Role Requirements:
Impeccable presentation and grooming
5-star customer service skills
Have a positive and enthusiastic personality
The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
Delivering outcomes of the highest quality
Excellent verbal and written communication skills
Ability to create lasting impressions and meaningful relationships
An ability to work both independently and as part of a team
Adequate flexibility and availability to work across a 7-day week, including Public Holidays
Full VIC/SA/WA/NSW/ACT Drivers Licence is essential as Valet parking is a part of the role
Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
Good knowledge of and a commitment to safe working practices
Be physically fit to carry out standard duties and ability to work on your feetfor lengthy periods
Must have valid work rights in Australia
What we offer you:
Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
A family-oriented culture
Free uniform
If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at XYZ, we'd love to hear from you, click '
Apply'.
In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you may be required to provide proof of vaccination as part of the Assetlink recruitment process.
Assetlink's Diversity Commitment
Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.'
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