Customer Retention Officer

1 week ago

Sydney, New South Wales, Australia Remondis Australia Full time

**Who We Are**

At REMONDIS, we're not just one of the world's largest recycling, service, and water companies—we're a global family-owned business turning waste into resources. Operating across four continents with over 40,000 employees, we've been proudly driving sustainability and innovation in Australia since 1982.

At REMONDIS, we see waste not as rubbish, but as potential. If there's a sustainable way to divert waste from landfill, we'll find it. Join us in a role where you can make a real difference, keeping customers engaged and contributing directly to our commitment to a greener future.

**Why You'll Love This Role**

We have an exciting opportunity to join our dedicated National Sales Team based in Richlands, Queensland as Customer Retention Officers. This role is crucial to our business—interacting directly with customers who wish to cancel services and proactively engaging with customers nearing contract expiry to renew their agreements.

You'll join a supportive, collaborative team focused on retaining and enhancing customer relationships, making every interaction count. We provide comprehensive training to ensure your success from day one.

**What You'll Do**
- Directly engage with customers wishing to cancel, actively listening to their concerns and providing tailored solutions to retain their business.
- Proactively contact customers nearing their contract end dates to negotiate and renew agreements, reinforcing the benefits and value of REMONDIS services and ensuring seamless service continuity.
- Utilise our in-house review tools to generate feedback and proactively address customer issues, enhancing satisfaction to achieve outstanding customer experiences.
- Collaborate closely with internal teams to resolve customer issues swiftly and efficiently.

**What Makes This Role Stand Out**
- Meaningful Work: Every successful customer retention directly supports environmental sustainability.
- Supportive Team: Join a friendly, driven team dedicated to helping each other achieve common goals.
- Career Growth: Opportunities for career progression within a global company that values internal growth and development.
- Recognition: Your contributions will be recognised, with performance incentives and celebrations of success.

**Who You Are**

We're looking for empathetic and persuasive communicators who are driven to build lasting relationships with customers. You'll thrive in this role if you are:

- Excellent at building rapport and understanding customer needs.
- A strong negotiator, comfortable having meaningful conversations around contract renewals and customer retention.
- Resilient and adaptable, with a genuine desire to turn customer interactions into positive experiences.
- Organised and detail-oriented, skilled in managing your workload effectively.
- Experienced in customer service, retention, sales, or related roles (preferred).

**Ready to Take the Next Step?**

**To apply, ensure you have**:

- A current driver's license.
- Proof of Australian working rights (passport, visa, etc.).
- The ability to pass a police check and pre-employment medical (including drug and alcohol screening).

Make a difference—join us today

  • Senior Manager, Customer Retention

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $110,000 - $130,000

    Senior Manager, Customer RetentionWe are seeking a seasoned Senior Manager to spearhead our customer retention strategy.This is an exciting opportunity to design, lead, and optimise powerful nurture and retention programs that drive growth through deeper engagement and measurable impact.The ideal candidate will possess 8+ years of experience in loyalty, CRM,...

  • Customer Retention Strategist

    6 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $138,500 - $164,000

    Job OverviewWe are seeking a seasoned Customer Retention Strategist to lead the development and implementation of comprehensive retention strategies. This key role requires a deep understanding of customer behavior and the ability to analyze data to identify trends, pain points, and opportunities for improving retention.Responsibilities:Develop and implement...

  • Member Retention Officer

    2 weeks ago

    Sydney, New South Wales, Australia United Workers Union Full time

    UNITED WORKERS' UNIONThe United Workers Union is seeking a highly motivated Member Retention Officer based in Brisbane, Melbourne or Sydney.The Member Retention Officer is responsible for engagement and retention of union members using both digital tools and direct engagement activities like phone calls. The Member Retention Officer is also responsible for...

  • Chief Customer Retention Officer

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $150,000 - $180,000

    Our organization seeks a seasoned senior digital marketer to spearhead retention initiatives as the Head of Retention.The primary focus will be on expanding recurring revenue and cultivating a loyal base of repeat customers through strategic CX enhancements, media strategies, and customer lifecycle management.Key Responsibilities:Develop and execute plans to...

  • Customer Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeRetention Full time $65,000 - $91,300

    We are seeking a Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will play a critical role in helping customers maintain the protection they need.By taking the time to understand each customer's financial situation and concerns, you'll provide tailored solutions that support their circumstances and help keep their...

  • Customer Service And Retention Agent

    1 week ago

    Sydney, New South Wales, Australia Neilson Financial Services Full time

    **Company Description**At Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an...

  • Customer Retention Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $130,000

    Customer Retention StrategistOur organization is committed to delivering exceptional customer experiences and driving revenue growth through tailored retention strategies.

  • Customer Retention Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $140,000

    Job Role:The Renewal Specialist is responsible for managing existing customer relationships to retain and grow revenue through retention sales, in line with the organization's growth strategies.Main Responsibilities:Manage existing customer base to increase revenue through retention salesExecute growth strategies and initiativesKey Skills:Retention sales...

  • Membership Retention Officer

    1 week ago

    Sydney, New South Wales, Australia Gws Giants Full time

    **Introduction**:The GIANTS are on an exciting journey both on and off the field. With teams in the AFL, the AFL Women's League and Super Netball competitions, the GIANTS truly are a club like no other.On field, the AFL team has quickly grown into one of the competition's most exciting teams with several players becoming household names across the country....

  • Customer Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000

    **Job Title:** Customer Retention Expert", ", "Oversee the management of existing customer relationships to retain and grow their base.", "Collaborate with client executives and account managers to develop strategies for retaining customers.", "Identify and qualify opportunities for upselling and minimizing churn.", "Design, scope, and prepare proposals to...