Customer Service Specialist

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 06/19/2025
Introduction
We are seeking a Customer Service Specialist to join our team. You will be responsible for all aspects of Quotation and Order Management, the position for the east coast.
This position will be located from our Brisbane office and you will report to the Manager Customer Service, Australia East.
Team you belong to
You will join a team of Customer Service experts, who are passionate about providing the best service possible. We work closely with our colleagues and our internal stakeholders, including Operational Purchasing, Tactical Sourcing, Logistics and Warehouse Managers. The members in our team are located across the East Coast.
What you'll do
- Courteous, efficient handling of customers enquiries. Reply to customers within the same day. Quotation for standard parts issued to customer within 48 hours.
- Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
- Responsible for order expediting and feedback to customer.
- Support to Specialist Order Execution when requested and at times when workload and enquiry rate is high in Order Execution team.
- Handling inquiries, Quotations, Sales orders and Customer Claims.
- Implements quality assurance and quality control documentation in accordance with Metso supply quality standards and procedures.
- Use telephones and other voice to voice platforms e.g. Teams as well as CRM system e.g. Salesforce, to reach out to customers and service local and global operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience.
- Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shut downs, events, customer experience.
- Own the customer day-to-day relationships.
- Undertake ongoing necessary training to become competent and resourceful.

Who you are
- Able to collaborate with external and internal stakeholders
- Proven customer handling skills and a customer satisfaction focus
- Proven accuracy with ERP / PDM-systems / CRM system
- Detail understanding of quotation and order fulfillment processes
- Working knowledge of verbal and written English, fluent in local language
- Basic understanding of relevant technologies

What's in it for you
- A work environment where safety is always the number one priority - both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Additional Annual Leave benefit for all permanent and maximum term employees
- Flexibility in your working lifestyle - our team manages their own balance of working from home and in our office environment
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and companywide social events as your social wellness is important to us
- Family focused events as your family forms part of our close-knit community
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- Company provided Salary Continuance insurance cover
- Career development & education assistance to further your technical and leadership ambitions

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.