Customer Success Manager

Job Description*
The Gig: *
This is your chance to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you'll play an active role in shaping the future of healthcare in Australia.
Our Customer Success Managers represent Healthengine, and are the primary point of contact for any of our practices who have concerns regarding product, support, or billing. The purpose of this role is to provide the best customer experience possible, which in turn will result in customer retention and expansion.

**Responsibilities**:

- Build great customer relationships to ensure that our customer remain our customers
- Proactively manage a portfolio of high value customers to maximise their return on investment
- Present at regular customer business review meetings to articulate value and return on investment (ROI)
- Identify potential retention challenges and resolve
- Identify opportunities to provide value-add services to our customers and generate proposals
- Collect, collate and report performance and product feedback to stakeholders
- Negotiate and close renewals with existing customers
- Coordinate finance and billing on behalf of customers
- Coordinate with Technical Support and Sales Admin Support team members to guide new and existing customer service activations.

**About You**:
You are impact and results driven with an ability to drive continuous value to our products. You can talk with any customer level, including admin staff, managers and business owners. You will have an analytical ability to improve customer results through data and improvements. Your time management, organisational & problem solving skills will be key to your success in this role as this is a fast paced and ever changing environment. This role will also require you to be very proactive and demonstrate initiative as it is a very autonomous and results-driven role. You are intuitive, curious and a voracious learner, that will bring strong customer-facing skills.
**Experience required**:

- Strong experience in an Account Management role
- Experience in using multiple CRM and client management and reporting systems
- Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.

**About Healthengine**:
At Healthengine, we're on a mission to transform healthcare in Australia. Healthengine is Australia's consumer healthcare platform, creating an exceptional patient experience by bringing all healthcare providers into one, connected network. We allow patients to find and book healthcare practitioners at the touch of a button, 24/7, while providing practices with the tools and technology to improve their patients' experience. We believe that by creating a more connected, immediate and simple ecosystem, we can improve health outcomes for everyone.
**The perks behind the work**
Healthengine is where you'll be your best self. You'll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

- Flexible work arrangements, including totally remote
- Regular virtual and in-person social events
- Extra leave so you can recharge and focus on your wellbeing
- Salary sacrifice and salary packaging options
- Fully stocked kitchen with coffee on tap (Perth)
- Workplace wellness benefits
- Work on Whatever days, where each quarter you work a problem and then present back to the business

**Diversity and inclusion**
Healthengine believes in the power of a diverse workforce and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.