Customer Success Manager
16 hours ago
Supportive leaders, clear priorities, and an environment where taking pride and ownership is the norm.
We've got teams in West Perth (WA), Melbourne (AU), Gold Coast (AU), Swansea (UK), and Calgary (CAN), so you'll never feel far from the action.
What you'll doAs a Customer Success Manager, you'll be the face of Ever Nimble for your customers—building trust, driving value, and helping them succeed with technology.
Collaborate closely with customers to develop and maintain Cyber Security and IT roadmaps
Assist in selecting and implementing new technologies and services
Lead monthly customer meetings to review performance, discuss goals, and identify opportunities
Provide IT and Cyber Health reporting to help customers stay informed and secure
Support sales activities by identifying upsell opportunities and contributing to proposals
Deliver end-user training to empower teams and improve adoption
Be a proactive problem-solver and a clear communicator who translates tech into business value
What you'll bringExperience working in a Managed Service Provider (MSP) in a similar customer-facing role is highly regarded
Strong understanding of Cyber Security principles and IT infrastructure
Familiarity with Microsoft 365, Windows environments, and networking basics
Excellent communication skills; clear, friendly, and professional
A proactive attitude and willingness to learn and grow
Customer service is keyBuild customer confidence with clear, human conversations - face to face when it matters
Translate tech into business value for non‑technical audiences
Collaborate across teams, respond promptly, and solve problems proactively
IT is our jam, and we love helping businesses thrive with honest, smart advice. And yes, cupcakes do make an appearance from time to time. If you get IT and want to be part of something special, hit Apply.
Important: Applications must be from candidates living in or close to West Perth, WA.
Recruiters: We love your hustle, but please don't contact us for now.
Salary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Customer Success Manager?
- Do you have customer service experience?
What can I earn as a Customer Success Manager
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