Salesforce Administrator

**Work options**: Hybrid

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

Join us in digitising healthcare

**What's the opportunity?**

You will be vital in executing day-to-day configuration, support, maintenance and improvement of our core CRM platform. By managing the CRM business support queue, you will create Reports, dashboards, workflows, user set up, field creation based on business requirements, be the liaison between our business users, CRM team and IT support. In doing so, you will be making sure business needs are understood and delivered.

**What can I expect?**
- Maintaining the overall health of the platform as the Salesforce champion.
- Be the "First line of support" for all Salesforce users across the business.
- Configuration and customisation of the Salesforce platform.
- Providing technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance.
- Staying updated on the platform's new tools, capabilities, and updates.
- Manage all the administrative function including account maintenance, reports, dashboards, workflows.
- Build custom automations, execute testing, training and documentation
- Project work and deliverables related to the Salesforce ecosystem
- Ensuring all work meets Salesforce recommendations and best practices

**About you**:
Key Behaviours & Skills:

- Strong communication skills and ability to manage senior stakeholders.
- Excellent organisational and time management skills
- Ability to develop, execute testing, training and documentation.
- Strong data management abilities.
- Must have solid experience in managing Salesforce Lightning instances.
- Must be comfortable in a rapidly changing and sometimes challenging work environment.
- Proactive and is not afraid to reach out for clarifications and concerns

Knowledge & Experience Required
- 2+ years' experience as a Salesforce Administrator.
- Hold at least one Salesforce Certifications (ideally Salesforce Administrator)
- Have expert understanding of Process Builder and Flows.
- Experience with Sales Cloud, Service Cloud, CPQ and Community Cloud.
- Ability to build/add custom objects, formula fields, triggers, custom views, reports, dashboards, and other content of intermediate complexity in Salesforce Lightning.
- Create and manage users, user profiles, roles, permission sets, assignment rules, object data security and visibility, page layouts, and license types.
- Setup CPQ templates, Price rules and Product rules.
- Staying informed of each new release of SFDC (3 times per year) to leverage any new functionality to the business & complete pre-release Business User Acceptance testing
- Monitor site implementation of SFDC and provide mentoring, assistance and guidance to business users
- Strong understanding of Salesforce best practices and functionality.
- Experience with ERP platforms, NetSuite, Microsoft Dynamics would be advantageous

**What are some of the benefits of the business?**
- We believe that **flexibility** is not a 'perk', it's how we have always worked We celebrate that flexibility looks different for each of us and support your work-life harmony.
- Holding on to good talent is important to us. We support our exceptional people forge **career paths** internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
- When you join us you **join a team of experts** - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do
- If you want to join the incredible team that is helping to **solve some of the biggest challenges** faced by the health and aged care sector today, we are the right place for you

And it doesn't stop there
- A free Telstra mobile and plan for eligible employees
- 25% discount on various Telstra products and services
- 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
- Career break and study assistance
- Ongoing development through various learning programs, access to O'Reilly and LinkedIn Learning and much more
- Free 24/7 professional and confidential support for you and your family
- Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more

**_ We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon._**

Learn more about how Telstra Health is improving lives through digitally-enabled care here.