Purchasing / Production Support Officer

1 day ago

Sydney, New South Wales, Australia Buscojobs Full time

Job DescriptionThis is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AURole Seniority: mid levelAbout the Role:Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ.1-2 years of experience in Application Support is highly regarded.Hybrid role (3 days in office) at our SMART office, Macquarie Park, with benefits.About Schneider Electric:We are a global specialist in energy management and automation, dedicated to providing safe, reliable, and sustainable energy solutions.
Our mission is to be the trusted partner in sustainability and efficiency.About the Opportunity:Supporting customers in the Industrial Automation business in Australia and New Zealand.
The role involves troubleshooting and diagnosing faults across SCADA products including GeoSCADA, AVEVA System Platform, and AVEVA Plant SCADA.
Collaborates with sales, pre-sales, and procurement teams to enhance customer experience.Key Responsibilities:Investigate and resolve complex software issues, propose workarounds.Document activities and findings accurately.Contribute to digital self-help materials and internal knowledge sharing.Collaborate with other support centers and departments.Manage customer interactions with empathy and professionalism.Continuously learn and contribute to team success.About You:2-4 years of application support experience within a top ASX company, supporting software applications and customers.
Qualification in Engineering or Computer Science preferred.
Knowledge of software architecture, SDLC, and automation hardware communications is essential.Key Skills:Experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous.Understanding of Windows OS, networking, and security.Ability to troubleshoot using Windows tools and commands.Experience with hardware and software integration.Self-motivated, quick thinker, committed to customer satisfaction.We support your growth and learning at Schneider Electric.
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