Supplier Enablement Representative

2 weeks ago

Newcastle, New South Wales, Australia Avetta, Llc Full time

**What Avetta Does**:
Avetta is a global leader in supply chain risk management and compliance solutions. Our Cloud platform provides clients assurance that their contractors and suppliers operate in accordance with both sustainable business practices and regulatory mandates. Every day, in more than 20 countries, and for some of the largest companies in the world, we qualify suppliers and contractors in operational disciplines including health and safety, environmental impact, corporate social responsibility, financial viability, anti-bribery, and more. We serve as the evaluation layer not for what business a company operates, but rather, how a company operates its business.

We're profitable, backed by WCAS and TCV, global, and growing rapidly. The company is at an inflection point where our focus is on enabling true global scalability. We're looking for stellar performers to round out our team, and to drive Avetta through its next phase of evolution.

**Summary**:
As Customer Success - Supplier Enablement Representative you are responsible for developing internal and external customer relationships that promote retention and loyalty. Your role is maintaining a high level of interaction with all customers on behalf of our high - level clients for the purpose of Onboarding, renewal, and compliance. Our aim is to have high level of customers that are satisfied with the services they receive and to improve upon areas of dissatisfaction.

**Essential Duties and Responsibilities**
- Identify and qualify decision makers amongst the targeted call campaigns
- Emphasize product benefits and features to validate sales-ready opportunities
- Collaborate with sales teams to produce a smooth transition of created opportunity
- Capture accurate and complete records of all prospect and customer interactions
- Take inbound service calls from suppliers

**Minimum Qualifications**
- Ability to communicate professionally to customers & clients, written and verbal
- Problem solving attitude
- Customer service and or call center experience
- Proven experience in Customer Service
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- In-depth understanding of service desk\support principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills

**Minimum Expectations**:

- 60 calls per day or 300 calls per week
- KPI Adherence (Schedule, Average handle)

**Why Avetta**:

- Competitive starting compensation
- Avetta is on the warpath to aggressively grow into the enterprise-level business space in the next 3 years.
- Massive growth opportunities.
- Strong leadership team.
- Recently named a 2020 Career Launching Company, a Top 100 Fastest Growing Companies in UT, and was awarded for the second year in a row a Gold Stevie Award for Best Supply Chain Management Solution.

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