Client Success Manager

4 days ago

Newcastle, New South Wales, Australia Avetta, Llc Full time

**SUMMARY**

The Client Success Manager will work directly with Avetta clients as the day-to-day relationship manager. In this role Client Success Managers will provide hands on assistance with navigation, report generation, configuration updates, and overall best practice behaviours of our technology. You are the product expert.

**Essential Duties & Responsibilities**:

- Serving as the trusted advisor for clients on use-case and product functionality.
- Prioritizing and resolving incoming client requests
- Partnering with internal Avetta teams to provide ongoing support to the client through implementation, onboarding, product changes/updates, process improvement, and more.
- Delivering and demonstrating ROI for our clients throughout the customer life cycle.
- Collaborating with Strategic Account Managers/Field Sales on account reviews, renewals, expansion opportunities, new product or feature requests, etc.
- Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta's products to achieve the maximum benefit.
- Conducting business reviews and visiting client sites to ensure our clients' needs are being fulfilled and to identify growth opportunities
- Acting as the voice of Avetta clients to inform Avetta commercial teams and assist in prioritizing the product road-map

**Qualifications**:

- 3-5 years of experience in a SaaS environment
- Ability to prioritize and multi-task
- Excellent client facing and cross-functional communication skills; written and verbal
- Can work out of Sydney office often.
- Track record of extreme ownership at work.
- Professional presence and appearance.
- Proven ability to successfully work without direct supervision.
- Strong organizational and follow-up skills.
- Employment history showing a progression of duties/titles.
- Strong organizational skills and ability to remain composed and flexible.
- Travel 25% of the time.

**Eligibility Requirements**:

- Must be willing to submit to a background investigation and drug screen.

**Desired Characteristics**:

- Bachelor's degree or higher
- PMP Certification a plus
- Experience using various systems (JIRA, SFDC, Office)
- Formal Demeanour

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