Client Success Liaison

1 week ago

Newcastle, New South Wales, Australia beBeeResultsOriented Full time $90,000 - $120,000

**Job Opportunity for Results-Oriented Professional**

The ideal candidate will serve as the trusted advisor for clients, providing hands-on assistance with navigation, report generation, and configuration updates to drive maximum benefit.

**Key Responsibilities:**

- Act as the primary point of contact for clients on use-case and product functionality
- Prioritize and resolve incoming client requests effectively
- Collaborate with internal teams to provide ongoing support through implementation, onboarding, and process improvement initiatives
- Deliver and demonstrate return on investment throughout the customer life cycle
- Work closely with account managers on account reviews, renewals, and expansion opportunities
- Proactively ensure clients understand and are utilizing our products to achieve optimal results
- Conduct business reviews and visit client sites to identify growth opportunities and improve client satisfaction

**Requirements:**

- 3-5 years of experience in a software environment
- Ability to prioritize and multi-task efficiently
- Excellent client-facing and cross-functional communication skills; written and verbal
- Strong professional presence and appearance
- Proven ability to work independently and successfully without direct supervision
- Strong organizational and follow-up skills
- Employment history showing a progression of duties/titles
- Willingness to travel 25% of the time

**Eligibility Criteria:**

- Must be willing to submit to a background investigation and drug screen

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