Service Manager

2 weeks ago

Shepparton, Victoria, Australia Skilled Jobs Australia Full time

Our client is one of the largest truck dealerships has been serving Shepparton and the surrounding area for over 20 years. They are looking for a highly skilled Service Manager to help to provide specialist diesel mechanical, servicing, and repair for its customers.

Your key responsibilities would include and is not limited to the following
- Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.
- Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.
- Liaising with the parts section and service agents to ensure high standards of service delivery to customers.
- Reviewing and developing policies and procedures around customer relations.
- Follow up on customer satisfaction levels. Provide training to service staff and technicians.
- Overseeing customer repair orders and costings.
- Ensuring customers are contacted by staff in a timely manner.
- Administer the efficient day-to-day operations in the Service Advisor departments

The right person would show the following characteristics
- Leadership
- Excellent Organisational Skills
- Negotiation skills
- Strong communication skills
- Integrity
- Innovative
- Timeliness

If this is you we would like to hear from you.

An attractive salary with superannuation is being offered to the right person.

Only successful applicants will be contacted.

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