Service Manager

1 week ago

Shepparton, Victoria, Australia Yooralla Full time $100,000 - $120,000 per year

Join us as a Service Manager in Residential Services

Location:Benalla

Vacancy Type: Permanent  Full-time role

Job reference:

Are you seeking a leadership opportunity that offers an exceptional work/life balance while allowing you to make a meaningful impact on the lives of individuals with disabilities? Look no further

What's On Offer?

  • An attractive remuneration package with excellent salary packaging tax benefits
  • Flexible working hours
  • A rewarding career in a growing service sector
  • Supportive team environment
  • The opportunity to work alongside and empower people with disability to reach their maximum potential
  • Ongoing training, team support and professional development opportunities
About the Role

As a Service Manager, you will play a pivotal role in enhancing the quality of life for individuals with disabilities and, where applicable, their families. This is a Permanent Full-Time position based in Benalla.

Your Key responsibilities will include (but not limited to):

  • Strong Leadership : Lead a team of disability support workers, providing high-intensity support to clients.
  • Performance Management: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
  • Person-Directed Support: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
  • Operational Excellence: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
  • Support Excellence: Provide high-quality support to customers and their families, offering management support to care staff.
  • Please note that this role includes a component of rostered after-hours on-call duty.

About You

To be successful in this role you'll share Yooralla's Values and have:

  • Management Experience: Demonstrated management experience, preferably within a community services environment.
  • Strong Leadership Skills: Experienced leader or a support worker ready to step up as a leader
  • Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
  • Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities.
  • Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
  • Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
  • Initiative and Organization: Excellent initiative, self-directed work practices, and highly developed organizational skills.
  • A relevant qualification and/or significant experience in the human services area

Vacancy contact

To find out more about this role or working with Yooralla, please contact Samuel Miller on or 

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.

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