Service Manager

2 weeks ago

Shepparton, Victoria, Australia Jayell Investments Pty Ltd Full time $90,000 - $120,000 per year

About Us:

Jayell Ford Kyabram is part of a vast locally owned business that has been operating in Victoria's North Central region for over 40 years

Our core strengths are focused on family values, customer service excellence, and our employees being at the heart of our business.

We offer job security, continuous on the job training, and extensive brand specific training.

About the role

We are seeking a Service Manager to join our team at Jayell Ford in Kyabram, Victoria. This is a full-time position where you will be responsible for overseeing the day-to-day operations of our automotive service department. As the Service Manager, you will play a key role in ensuring the smooth running of our workshop and providing exceptional customer service.

What you'll be doing

  • Manage and oversee all aspects of the service department, including scheduling, workflow, and staffing
  • Ensure efficient and timely completion of all service and repair work
  • Liaise with customers to understand their needs and provide updates on the status of their vehicles
  • Monitor and maintain high standards of workmanship and customer satisfaction
  • Oversee inventory management and order parts and supplies as needed
  • Mentor and train service technicians to develop their skills and knowledge
  • Implement and enforce safety protocols to ensure a safe work environment
  • Prepare detailed reports on department performance and make recommendations for improvement
  • Oversee and manage the RACV Callout service operated from the dealership. This includes an on-call rotating roster involving weekends.

What we're looking for

  • Exceptional customer service skills and the ability to effectively communicate with both customers and staff
  • Excellent problem-solving and decision-making abilities
  • Proficient in using computerised management systems and tools
  • Proven track record of leading and motivating a team
  • Relevant trade qualifications or certifications

What we offer

At the Value Auto Group, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits, including discounts on our products and services. We also prioritise the wellbeing of our team and provide various health and wellness initiatives.

We have built a reputation for delivering high-quality workmanship and exceptional customer service. Our team of skilled technicians is passionate about their work and committed to helping our customers keep their vehicles in top condition.

If you're an experienced Service Manager who is ready to take on a new challenge, we encourage you to apply now.

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