Centre Experience Executive

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'

**Your opportunity**

We are seeking expressions of interest to join our ACT Westfield living centres as a **Centre Experience Executive.**

In this role, we are committed to growing talent across our Westfield Centre experience teams, providing you with fast-tracked on-the-job experiences to support and grow your capability to successfully transition into a role within one of our centres at the end of the 12-18-month program.

Throughout the program, the Centre Experience Executive will complete several rotations across key departments in our centres including Marketing, Risk and security Management, Finance and Administration, Retailer Relations, Customer Experience & Facilities Management.

The rotations will allow you to (but not limited to):

- Spend time in the (Marketing) Brand Experience Team to develop a working knowledge of centre activation and vibrancy.
- Gain knowledge of Scentre Groups retailer relations and management to ensure a positive outcome for all parties.
- Support our Facilities Management team with exposure to building and stakeholder management, WH&S including contractor inductions and permits.
- Gain an overview of the Centre Management financial model and management to ensure successful outcomes for the business.
- Conduct centre walk with team members to view key customer touchpoints and hear from the team on current NPS performance and feedback.
- Contribute to customer and retailer focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation and delivery
- Dealing with Centre incidents and emergencies in accordance with company procedures

This role will be offered as a permanent Full-time position based at one or more of our Westfield living centres (open to locations across ACT)

**What will set you apart from the rest?**

The talent we are looking to attract will be;
- Customer obsessed and wanting to deliver extraordinary experiences every day
- Solid in their commercial acumen, with high levels of curiosity, ability to influence and a motivated self-starter
- Entrepreneurial in spirit, a team player with passion and integrity
- An energetic people-person who enjoys interacting with customers and has an ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
- Able to communicate and engage broad audiences

**What sets us apart from the rest?**
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
- Competitive Benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and ability to purchase up to 4 weeks additional leave

Our diverse and inclusive workforce is not only something we're proud of, but something we're committed to. We encourage and support our people to bring their 'whole selves' to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility, disability, and alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.