Experienced Contact Centre

1 day ago

Canberra, ACT, Australia Kip McGrath Education Centre Full time $40,000 - $60,000 per year
  • Join a positive friendly phone-based team
  • Fast-paced environment
  • A variety of tasks so you'll never be bored
  • Supportive and engaged team
  • Opportunities for growth within the company

An exciting opportunity now exists for an experienced customer service staff member to join our team servicing our Kip McGrath clients. The role is a casual role starting with 25 hours per week, with an opportunity for extra hours. The role is an incentre role, at our Kip McGrath Belconnen centre.

Monday-Thursday 2.00pm-7:00pm

Saturday  10am - 2.40pm

ABOUT THE ROLE

We are currently looking for a self-motivated team player, who wants to make difference in the lives of children, to join us at our wonderful team at Kip McGrath.

Founded in 1976 in Australia, Kip McGrath has been helping primary and secondary school age children all over the world to improve their learning. With over 560 centres globally, we know what works. We are a friendly and professional team, and we offer you the opportunity to join us, in an open, positive and social workplace where emphasis is placed on ensuring employees feel valued and cared for.

You will be part of the team supporting our Customer Engagement Manager in providing exemplary customer service to all clients, handling enquiries for existing customers across Australia and New Zealand, providing basic technical support for students in online lessons and providing administrative support to maintain and manage student records and financial accounts.

This role also involves some general office management such as; accepting deliveries, restocking stationary/paper, escalating building issues etc.

ABOUT YOU

  • Competent keyboard / computing and systems skills
  • Exemplary customer service techniques on emails and phones calls – both inbound and outbound
  • High attention to detail and ability to multitask
  • Ability to work independently
  • Compassionate people person
  • Experience in a service-driven organisation.
  • Excellent written and oral communication skills
  • Contact centre experience is highly regarded

REQUIREMENTS

  • Must be an Australian Citizen or a Permanent Resident
  • Hold a current WWCC -working with children check
  • Laptop and headset to take calls

BENEFITS AND PERKS

We believe in making the world a better place  for both our customers and our employees. We have a fantastic work-life balance offering you a wonderful role to commit to and to enhance your career. We offer a great base salary plus super and a positive, friendly working environment.

If the above sounds like you, and you are interested in becoming part of our committed team, please Apply Now

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