Melbourne - I.T. Support Assistant

2 days ago

Melbourne, Victoria, Australia Bigant Studios Full time

*Please note you will need to have working rights in Australia. At this stage, we cannot sponsor a working visa. This is an in-person, on-location, in-studio position.*

Big Ant Studios are looking for a highly talented and motivated** I.T. Support Assistant** to play a key role in the studio.

Join us in making some of consoles and PCs biggest sports titles from our centrally located **Melbourne** studio.

We are searching for someone to join our IT Support team, which plays a crucial role in ensuring smooth operations and efficient productivity across our development teams. This position involves providing technical support to developers by addressing issues related to their PCs, consoles, and network infrastructure. As an IT Support Assistant, you will contribute to a positive work environment by swiftly resolving technical challenges, tracking and reporting support activities, and supporting ongoing system improvements.

The core areas of focus for this role are:

- On-site support in our Melbourne office and remote support for our Adelaide office
- Helping staff with day-to-day tech support
- Troubleshooting basic hardware, software, and networking issues
- Setting up new PCs and production devices
- Keeping our asset management up to date
- Getting exposure to local servers and cloud systems

We are looking for someone with:

- A certificate or degree in IT, Information Systems, or equivalent experience in a related field
- Proficiency with PC hardware, operating systems (Windows 10/11), networking knowledge, software installation/support, and remote access tools.
- Strong problem-solving abilities
- Exposure to version control software such as Git, Git-LFS, SVN
- Happy to roll up your sleeves in a hands-on environment
- Strong communication and interpersonal skills

With extra consideration given to:

- Experience on the current generation of consoles (PS5, Xbox Series X, Nintendo Switch, Nintendo Switch 2)
- Experience with Linux

You also need to be:

- Flexible and open-minded.
- Determined and self-motivated.
- Prepared to rise to a challenge.
- Always striving for quality.
- Creative and innovative.

**The Company**:
Big Ant Studios is one of the oldest and largest game developers in Australia. Based in Southbank, Melbourne and another studio in the Adelaide CBD, we develop premium sports titles for multiple platforms.

**Benefits**:
Big Ant offers a central location, an experienced team and perks include daily lunches, Myki for public transport and professional development support.

At Big Ant, we believe diverse perspectives and backgrounds are key to creating experiences everyone can enjoy. All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin and will not be discriminated against on the basis of disability.

*Please note you will need to have working rights in Australia. At this stage, we cannot sponsor a working visa.*

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