Support Analyst L2

2 days ago

Sydney, New South Wales, Australia Infios Full time

Overview Join to apply for the Support Analyst L2 role at InfiosDirect message the job poster from InfiosResponsibilities Strong customer service skills with the ability to multi-task and support end usersTroubleshoot WMS, Windows OS, SQL Server, SSRS reports, and third-party software issuesManage WMS environments and configuration migrations between environmentsPerform WMS data administration (users, menus, zones, locations, pick/put-away sequences)Modify and enhance reports using Dashboard, SSRS, and Crystal ReportsDesign and implement enhancements to customer WMS environmentsMonitor SQL performance, tune queries, and optimize indexesInterface with customers, IT teams, project leaders, and vendors for support and implementationQuantify and escalate issues with supporting data to ERP vendors or third partiesMentor and develop operations team members on WMS tools and processesWhat You Bring To The Team Degree in Computer Science, BA/BS, or equivalentStrong communication, listening, and relationship-building skillsSelf-motivated with the ability to prioritize tasks and manage workloadProficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored proceduresExposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and ODataExperience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS)Flexible for rotational on-call support; supply chain knowledge is a plusWhat We Do For You You will be working in fast-paced and dynamic environment, with international clients and colleaguesAttractive compensation with participation in company successExtensive opportunities for remote work and home office arrangements along with flexible working time modelsNumerous training and development opportunities, including programs offered by our ACADEMYYou will have a fun, casual, and flexible work environmentWhy join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose.
Meeting you where you are to create the future you need is at the core of who we are and what we do.
Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision.
Together, we will relentlessly work toward one common goal - making supply chains better.We believe the future is better when supply chains work better.Equal Opportunity We are an equal-opportunity employer and committed to inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
If you require assistance or accommodation due to a disability during the recruiting process, please let us know at Disclaimer Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job.
Please note that any salary information is a general guideline only.
Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations.
Applications must be submitted via our career site.
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