L2 Support Analyst

5 days ago

Sydney, New South Wales, Australia Perigon Group Full time

Windows 10 / O365 / Teams / OneDrive
- Hybrid Working Arrangements
- Sydney Based - Permanent

**The Role**:
Our client is a Global Professional Services organisation on the lookout for a L2 Support Analyst - Digital Workplace to join their team on a permanent basis.
- Windows 10 / O365 / Teams / OneDrive
- Hybrid Working Arrangements
- Sydney Based

**Your Responsibilities**:

- Responding to tickets, troubleshooting and resolving hardware problems in a timely manner within agreed service levels and in accordance with firm policies
- Configuring, deploying, maintaining and troubleshooting laptops and mobile devices
- Asset management, inventory and disposal
- Identifying, logging and resolving technical problems and faulty hardware with end-user services and vendors
- Setting up and removing IT equipment from offices, workstations, meeting rooms and courts
- Support Video conferencing in meeting rooms
- Proactive support using Nexthink
- Supporting and enforcing information technology policies

**About You**:

- Excellent personal communication skills with the ability to communicate on a non-technical level
- 12 months in a Level 1 or more senior IT support role or equivalent or Degree, Diploma or equivalent in relevant information technology tertiary education
- Very solid technical skills with client software, e.g., Windows 10, Office 365, Outlook / Exchange, VPN software
- Good technical hardware knowledge with laptops, desktops, printers, routers, iPhones

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