Support Analyst L2

4 days ago

Sydney, New South Wales, Australia Infios Full time
Overview

Join to apply for the Support Analyst L2 role at Infios

Direct message the job poster from Infios

Responsibilities
  • Strong customer service skills with the ability to multi-task and support end users
  • Troubleshoot WMS, Windows OS, SQL Server, SSRS reports, and third-party software issues
  • Manage WMS environments and configuration migrations between environments
  • Perform WMS data administration (users, menus, zones, locations, pick/put-away sequences)
  • Modify and enhance reports using Dashboard, SSRS, and Crystal Reports
  • Design and implement enhancements to customer WMS environments
  • Monitor SQL performance, tune queries, and optimize indexes
  • Interface with customers, IT teams, project leaders, and vendors for support and implementation
  • Quantify and escalate issues with supporting data to ERP vendors or third parties
  • Mentor and develop operations team members on WMS tools and processes
What You Bring To The Team
  • Degree in Computer Science, BA/BS, or equivalent
  • Strong communication, listening, and relationship-building skills
  • Self-motivated with the ability to prioritize tasks and manage workload
  • Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures
  • Exposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and OData
  • Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS)
  • Flexible for rotational on-call support; supply chain knowledge is a plus
What We Do For You
  • You will be working in fast-paced and dynamic environment, with international clients and colleagues
  • Attractive compensation with participation in company success
  • Extensive opportunities for remote work and home office arrangements along with flexible working time models
  • Numerous training and development opportunities, including programs offered by our ACADEMY
  • You will have a fun, casual, and flexible work environment
Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

Equal Opportunity

We are an equal-opportunity employer and committed to inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com

Disclaimer

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.


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