Partnerships Coordinator

5 days ago

Melbourne, Victoria, Australia Australian Pharmaceutical Industries Full time

**About Us**:
Australian Pharmaceutical Industries Limited (API) is one of Australia's leading pharmaceutical distributors and fastest growing health and beauty retailers. As a Wesfarmers business, API is the parent company of Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice and Clear Skincare Clinics. Our services include wholesale product delivery, retail services, marketing programs and business advisory services.

We are currently looking for a Partnerships Coordinator to join our Digital and Data Team here at API. Th e Partnerships Coordinator is accountable for supporting the day-to-day management of the partnerships program to drive direct growth to the Digital & Data P&L.

**About the Role**:
**The responsibilities for this role include, but are not limited to:
- Support the execution of the Digital & Data Strategy as it pertains to Partnerships, driving growth in our P&L
- Maintain a view of the effort required to execute and deliver the partnerships program, identifying opportunities to increase efficiencies and demonstrate a return on team members' time.
- Work collaboratively with both external and internal stakeholders to lead the proactive management, maintenance, and optimisation of our partnerships program
- Drive the ongoing development of a customer service culture across the organisation, supported by effective policy and process frameworks and responsive customer service systems to embed best practice customer-centric behaviours
- Boldly challenge the status quo and provide digital thought leadership to API leaders and executives
- Work with marketing and brand teams to collaboratively execute the customers/partners engagement strategy
- Collaborate across all API functions, ensuring technology is not bound by structural teams
- Perform operational tasks to support the day-to-day management and delivery of the loyalty program
- Deliver services as prescribed in the Service Catalogue.
- Ensure best practices and processes across the digital team for the consistent delivery of projects

**About you**:
- Minimum 2 years' partnerships experience
- Demonstrate the ability to use data, knowledge and experience to identify problems potentially impacting teams or programs and proactively develop and implement effective solutions.
- Assist in Leading, supporting and managing change within teams, understanding the impact on the team and taking ownership for implementation of change.
- Demonstrate the capability to communicate clearly and concisely ensuring messages are understood by all within the team using a range of communication techniques. Ability to express ideas clearly, listen effectively and provide feedback constructively.
- Lead continuous improvement activities and encourage team members to identify ineffective processes and contribute to new ideas and ways of working.

**Education/Qualifications**:

- Tertiary qualification (Business, Marketing, Design, Service Design, or related field)

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