Support Analyst

1 week ago

Melbourne, Victoria, Australia Hansen Technologies Full time

**Support Analyst
Ready for your next career move? Then don't miss this exciting career opportunity

**About the Role**:
We are looking for a Support Analyst to join our next generation utilities billing software division (HUB) and play a critical role in supporting BAU activities for our customers mainly in the Utilities industry. This role is part of a BAU support team that provides hands on support interacting with both clients and internal teams to ensure the most effective and efficient solutions are delivered and maintained post
- production releases.

**Why work for us?**

Every day, we at Hansen inspire and challenge today's utilities and telecoms to be tomorrow's next experience companies. From North America to Australia and everywhere in between, you'll be part of a global team of technology professionals who work to enable our clients to innovate more freely and engage at a new level with their customers.

**Working as part of our team in Australia you will have**:

- WFH/flexible/remote working arrangement.
- Collaborative and supportive team.
- Competitive salary.
- Global Reward and Recognition Program including company profit share.
- Continuous learning and development.

**You will be responsible for**:

- Providing regular communications to both internal teams as well as clients on BAU activities.
- Participating in incident management meetings.
- Managing backlog, service desk requests and enhancements using Jira and follow processes.
- Regularly documenting and reviewing support instructions.
- Supporting the team after hours when required during critical/high production incidents.

**To be successful in this role you will have had exposure to the above responsibilities and have**:

- Previous experience working in a BAU support environment.
- Experience in trouble shooting.
- Experience in JIRA and service desk incidents.
- Good verbal and written communication skills.
- A foundation level understanding of ITIL and general incident management practices.

**Good to have**:

- Experience using Oracle and PLSQL.

  • Ict Business Analyst

    1 week ago

    Melbourne, Victoria, Australia Labour Support Group Full time

    OverviewICT Business Analyst role at Labour Support Group.The Client is Your Cleaning Professionals, an Australian owned enterprise providing cleaning services for domestic, commercial and industrial customers across Australia.The role is to join the team in Keysborough, VIC on a full-time basis.The position for hire is an ICT Business Analyst and will be...

  • ICT Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Labour Support Group Full time

    OverviewICT Business Analyst role at Labour Support Group. The Client is Your Cleaning Professionals, an Australian owned enterprise providing cleaning services for domestic, commercial and industrial customers across Australia. The role is to join the team in Keysborough, VIC on a full-time basis.The position for hire is an ICT Business Analyst and will be...

  • ICT Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Labour Support Group Full time

    OverviewICT Business Analyst role at Labour Support Group. The Client is Your Cleaning Professionals, an Australian owned enterprise providing cleaning services for domestic, commercial and industrial customers across Australia. The role is to join the team in Keysborough, VIC on a full-time basis.The position for hire is an ICT Business Analyst and will be...

  • Support Analyst

    5 days ago

    Melbourne, Victoria, Australia Thomson Reuters Full time

    Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's...

  • Production Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Profusion Pac Pty Ltd Full time

    **Application/Production Support Analyst****Key Selling Points**:- Take a lead role in resolving incidents, conducting root cause analysis, and preventing recurring issues.- Work in a collaborative environment, supporting various systems and mentoring junior analysts.**Company Overview**:Our client, a global financial services leader, is seeking a Senior...

  • Data Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Information & Communication Technology | Database Development & Administration Full time

    ?? JOB OPPORTUNITY: Data Support Analyst – Healthcare Sector?? Location: Northeastern Suburbs, Melbourne?? Contract Role | Competitive Rates?? Agency: Milestone IT (on behalf of a leading healthcare client)Milestone IT is currently partnering with a respected healthcare provider based in the northeastern suburbs of Melbourne.We are looking for a...

  • IT Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time $80,000 - $120,000 per year

    Permanent Position / Work life balance Melbourne CBD / Hybrid Work / Roster invovled Amazing Environment and Culture Our client is a financial services provider and they are currently looking for an IT Support Analyst to join them and support services for all aspects of the IT ecosystem, including laptops, and financial systems. As first responders to...

  • Data Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Milestone It Full time

    ?? JOB OPPORTUNITY: Data Support Analyst – Healthcare Sector?? Location: Northeastern Suburbs, Melbourne?? Contract Role | Competitive Rates?? Agency: Milestone IT (on behalf of a leading healthcare client)Milestone IT is currently partnering with a respected healthcare provider based in the northeastern suburbs of Melbourne.We are looking for a...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    Join to apply for the Application Support Analyst role at Court Services Victoria. About the Role The application support analyst provides maintenance and support services directly to users of the Supreme Court's bespoke case management and online filing applications. These users include court staff, the judiciary, the legal profession, and other...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    Join to apply for the Application Support Analyst role at Court Services Victoria.About the RoleThe application support analyst provides maintenance and support services directly to users of the Supreme Court's bespoke case management and online filing applications. These users include court staff, the judiciary, the legal profession, and other external...