CX Process Optimization Lead

23 hours ago

Sydney, New South Wales, Australia beBeeExperience Full time $87,716 - $108,514
Job Description

The role of a CX Operations Specialist is to drive the operational efficiency of our Customer Experience activities.

  • Coordinate and support CX research and design initiatives within product squads.
  • Help manage intake and prioritisation across the CX Ops backlog.
  • Maintain shared assets and systems (e.g. templates, documentation, CX playbooks).
  • Operationalise design, research & content rituals - from sprint reviews to usability test readouts.
  • Track usage of tools like Jira, Figma, Confluence - and support training as needed.
  • Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction.
  • Assist in synthesising market, customer, and competitor insights into usable intelligence.
  • Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins.
  • Contribute to research ops infrastructure - from recruitment to compliance to insight repositories.
  • Keep CX teams informed and connected, helping bridge across disciplines and teams.

  • Cx Process Improvement Specialist

    3 days ago

    Sydney, New South Wales, Australia Domain Group Full time

    **Real Estate software for B2C and Agency clients.****- **Drive improvements across customer journeys, processes & workflows.****- **Hybrid working, sociable team and career development opportunities.****Who We Are**Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...

  • Visionary CX Strategist

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $110,000 - $170,000

    Job Title: Senior CX Operations AnalystOverview:The role of a Senior CX Operations Analyst is to design and implement solutions for the Customer Experience function's most significant challenges. As part of the central Business Operations team, you will help shape the engine that propels CX forward.Key Responsibilities:• Planning, reporting, and driving...

  • CX Innovation Lead

    4 days ago

    Sydney, New South Wales, Australia beBeecustomer Full time $90,000 - $120,000

    Senior CX Designer RoleThis is a senior role that leads engagement activities across Group Procurement and the broader business to ensure systems, processes, off-system solutions are designed to achieve desired customer experience.

  • Process Optimization Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeProcess Full time $180,000 - $200,000

    Optimize Process Excellence LeadDevelop strategic process optimization initiatives to drive business outcomes.

  • Cx Program Specialist, Earner

    4 days ago

    Sydney, New South Wales, Australia Uber Full time

    This is a CX Program Specialist, Earner role with Uber based in Sydney, NSW, AU == Uber ==Role Seniority - juniorMore about the CX Program Specialist, Earner role at UberAbout the RoleThe ANZ Earner CX team is responsible for delivering seamless experiences for our partners through policy creation, product launches, automations and strategic initiatives.We...

  • Transformation CX Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $100,000 - $150,000

    Global CX StrategistOverview:You will design and implement solutions for the most significant challenges. Build a global, AI-first, digitally enabled CX function from the ground up, focusing on efficiencies in mature markets and growth in emerging ones.Your Key Focus Areas:Planning, reporting, and driving execution of CX initiativesTaking full ownership of...

  • Senior Cx Operations Analyst

    4 days ago

    Sydney, New South Wales, Australia Employment Hero Full time

    OverviewSenior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    2 days ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    1 week ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    7 days ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...