Cx Operations Specialist

3 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $55,000 - $80,000

We are currently seeking a highly skilled Cx Operations Expert to join our Cx Ops & Futures team.

This role will play a pivotal part in the day-to-day running of our Cx activities, streamlining workflows, managing intake, and supporting delivery coordination.

Main Responsibilities:
  • Coordinate and support Cx research and design initiatives within product squads
  • Help manage intake and prioritisation across the Cx Ops backlog
  • Maintain shared assets and systems (e.g. templates, documentation, Cx playbooks)
  • Operationalise design, research & content rituals - from sprint reviews to usability test readouts
  • Track usage of tools like Jira, Figma, Confluence - and support training as needed
  • Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction
  • Assist in synthesising market, customer, and competitor insights into usable intelligence
  • Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins
Core Pillars Of The Role:
  • Process & Delivery: Streamline workflows, manage intake, support delivery coordination
  • Tools & Systems: Maintain design tools, templates, rituals, and onboarding resources
  • Insight Ops: Support research logistics, compliance, and knowledge management
  • Cross-Functional Enablement: Help Cx navigate Legal, Procurement, Privacy, and other partners

You will work closely with Product Management, Engineering, and Delivery teams to keep Cx integrated, efficient, and focused on what matters most to our customers.

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