Homelessness Outreach Case Manager

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Homelessness Outreach Case Manager
Apply locations Surry Hills, NSW, Australia time type Full time posted on Posted 8 Days Ago time left to apply End Date : September 15, 2025 (21 days left to apply) job requisition id R52601
Number of Positions Available :
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army Australia's Homelessness Stream provides high-quality, person-centred services to people at risk, and or experiencing homelessness.
We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.
About the Role
As an Outreach Case Manager, you will provide holistic, client-focused case management to individuals and families experiencing, or at risk of, homelessness.
Your primary objective will be to support clients in achieving housing stability, social inclusion, and stronger connections with community supports and services.
This role plays a key part in delivering the Homelessness Stream Model of Care , which guides our services nationwide and sets a standard of care for those we support, our partners, and the wider Australian community.
Reporting to the Team Leader, this is a Permanent, Full-Time position based in Surry Hills, NSW.
Salary and conditions are in accordance with SCHADS Crisis Level 2.
Please note :This role may require some travel to regional NSW , with depending on service needs.
How you will make an impact
Deliver effective outreach case management to diverse cohorts at risk of or experiencing homelessness.
Conduct comprehensive intake and assessments in line with TSA's No Wrong Door policy, using a trauma-informed and Housing First approach.
Collaboratively develop and regularly review individualised case plans tailored to each participant's goals, background, and needs.
Incorporate care planning for dependants based on individual circumstances, either separately or within the caregiver's plan.
Conduct risk assessments and implement safety strategies prior to any outreach or home visits.
Ensure timely and consistent outreach engagement and service delivery in line with assessed needs and management expectations.
Facilitate and monitor wraparound supports, led by client goals, with regular follow-ups to ensure continuity of care.
Uphold a flexible, inclusive, and client-centred approach, ensuring respect for individual rights, cultural needs, and freedom from discrimination.
Accurately and consistently maintain client records and case notes in accordance with TSA and SHS policies, procedures, and legal requirements.
Ensure mandatory reporting obligations are met in a timely and compliant manner.
Build strong working relationships with internal and external stakeholders, including active participation in interagency meetings.
Contribute to a supportive, team-based workplace culture focused on delivering high-quality outcomes for clients.
Stay current with required online training modules and sector developments.
Participate in regular supervision and ongoing team learning activities.
Actively contribute to team meetings and identify opportunities for continuous improvement.
Engage in relevant external training and professional development opportunities.
What You Will Bring
Tertiary qualifications (minimum Diploma) in Community Services, Social Work, or a related field.
Previous experience in the homelessness sector is highly desirable.
Strong understanding of the challenges faced by individuals and families experiencing homelessness.
Proven ability to build collaborative partnerships with service providers and other stakeholders.
Experience working with people from diverse cultural, linguistic, religious, and LGBTQIA+ backgrounds.
Highly developed interpersonal, advocacy, and negotiation skills.
A current paid NSW Working With Children Check.
National Police Check (or willingness to obtain).
A current driver's licence and willingness to travel regionally (and occasionally interstate).
Completion of mandatory Code of Conduct, WHS, and Bullying & Harassment training.
Flexibility to work varied hours based on service needs.
What we offer
As a registered NFP we offer our eligible employees real and meaningful benefits such as;
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
Flexible working conditions
Health, fitness and financial discounts / benefits
Paid parental leave - 12 weeks
Up to 8 weeks leave per year through our purchase leave scheme
Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
Purpose driven career which has positive social and sustainable outcomes
Employee Assistance Program - Independent confidential counselling service;
Opportunity for career development;
An inclusive culture of dedicated, passionate and professional team members
Positively supporting and impacting the lives of others through your career contribution
How to Apply
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.
We are looking for compassionate people who share our mission and values.
If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will closeas soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and / or expressions.
W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
About Us
Check out how we're bringing some more good in the world.
Why work with the Salvos?
The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.
When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.
So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.
Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.
Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.
Diversity & Inclusion
The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.
We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.
Our Recruitment Process
Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.
Interested in volunteering with the Salvos?
We are always on the lookout for individuals keen to help us fulfil mission to support those in need.
Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.
Whatever your skillset, availability, or areas of interest, we are keen to hear from you.
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