Credit/Collections Support Officer

7 days ago

Melbourne, Victoria, Australia Wex Inc. Full time

What we offer
- Competitive salary and attractive benefits
- Hybrid working
- Fantastic work-life balance
- Melbourne CBD location

Job Scope

The Collections Officer contributes to the profitability of the business by minimizing potential losses due to non-payment and loss of accounts by actively contacting delinquent accounts to secure payment.

The role and responsibilities
- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
- Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
- To detect and appropriately act on inability to pay, cash flow or financial problems and action pursuant to Credit and Collection policies.
- Communicating with customer in a courteous and professional manner by telephone to determine reason for late payment and secure future payments.
- Ensuring all action details are recorded on all relevant Collections systems.
- conducting collection actions so as to meet or exceeding both individual and team goal benchmarks, and budget or forecast requirements.

Knowledge, Skills and Personal Attributes
- Secondary Education (desirable)
- Minimum 12 months in a collections role
- Exposure to a measured and KPI based environment
- Excellent verbal and written communication
- Ability to work under pressure
- Self motivated
- 'Can do' attitude
- Ability to work as part of a team

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