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Credit Officer
2 weeks ago
We are seeking a motivated Credit Officer - Account Control to help manage credit risk, ensure timely payment collections, and deliver exceptional service.
As a Credit Officer - Account Control, you will take ownership of allocated accounts to ensure outstanding payments are collected efficiently. You will engage professionally with customers and internal stakeholders to negotiate repayments, resolve disputes, and support credit risk management. You'll be a key player in safeguarding our financial position while maintaining high standards of customer service.
What You'll Do
- Take ownership of and action allocated accounts to ensure all outstanding monies are collected.
- Communicate with customers in arrears using all available mechanisms.
- Pursue customers and internal stakeholders to meet hard deadlines.
- Negotiate arrears repayment arrangements.
- Issue various arrears and default notices as required.
- Provide reports and analysis of accounts that become delinquent.
- Handle invoice and collection enquiries and/or disputes.
- Maintain accounts (e.g. updating address and phone records in OMS).
- Understand and apply the Credit Risk Management Framework.
- Assist in lodging Equifax defaults.
- Coordinate repossessions.
- 1 to 3 years' experience in Accounts Receivable, Collections, Credit Control, Debt Recovery, or handling commercial trade receivables or consumer collections.
- Formal qualifications in accounting, finance, commerce, law, or related fields are highly desirable.
- A strong customer focus with a commitment to delivering excellent service.
- Clear written communication, with strong literacy and attention to detail.
- The ability to build and maintain positive relationships with internal teams and external clients.
- Strong interpersonal, communication, and negotiation skills.
- A problem-solver's mindset, with research and analytical skills to investigate and synthesise information.
- Great organisational skills and keen attention to detail.
- Confidence working with numbers and sound numeracy skills.
- A calm, articulate, and confident manner when handling challenging conversations.
- A general understanding of legal issues related to leasing, financing, and security enforcement (desirable).
- Comfortable using Microsoft Office, especially Excel.
- Able to work well under pressure and meet tight deadlines.
- Self-motivated, with the ability to work independently and collaborate effectively in a team.
We offer a supportive environment where your skills and contributions will be valued and your professional development encouraged. APPLY NOW
Frankie
