Credit And Collections Officer

We are one of Australia's fastest growing companies.
We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success.
We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
About the Role:
In this role, you'll take ownership of the end-to-end credit and collections process, including billing, collections, receipting, and reporting.
You'll play a key part in supporting business growth by ensuring these processes are efficient, scalable, and aligned with best practice.
Your proactive approach will help minimise bad debt exposure while building strong relationships with customers to ensure timely payments and positive outcomes.
Responsibilities include but not limited to:

Billing: Manage daily and month-end billing processes to ensure accurate and timely closing of the accounts receivable ledger, meeting key performance indicators.
Reconcile system-generated invoices with source documents, promptly identifying and reporting any discrepancies

Reconciliation: Reconcile collections and credit reports, collaborating with other departments to identify errors and recommend process improvements for greater efficiency.
Ensure timely resolution of exceptions to maintain clean and accurate financial records

System Improvements: Take a hands-on role in system implementations and improvements to streamline credit, billing, and receipting processes

Receipting: Accurately allocate and reconcile daily receipts within the billing system

Debt Collection & Credit Control: Proactively manage debt collection activities, following up on outstanding accounts and recommending appropriate actions on bad debts.
Escalate complex cases as needed and liaise with third-party debt collection agencies and customers to recover outstanding amounts effectively

About you:
The ideal person for this role will have/be:

Strong problem-solving skills with keen attention to detail

Excellent verbal and written communication abilities

Self-motivated and capable of managing time and priorities effectively

Collaborative and able to build strong working relationships with a variety of internal and external stakeholders

Adaptable and comfortable working in a dynamic, fast-paced environment

A supportive team player who willingly shares knowledge and contributes to collective success

Brings an innovative mindset and proactively seeks creative solutions to improve processes and outcomes

Demonstrates initiative in personal and professional development, continuously building skills and capabilities

Acts with integrity, showing honesty, transparency, and reliability in all interactions

Maintains a professional presence and consistently reflects a positive, solutions-focused attitude

Essential Experience:

Minimum of 2 years' experience in a similar role, with sound knowledge of credit risk policies and debt provision principles, preferably within the telecommunications industry

Proven track record of delivering accurate, high-quality analysis to help reduce exposure to bad debts

Intermediate to advanced skills in Microsoft Excel and Power Point, enabling effective data management and presentation

Comfortable working across multiple systems to support efficient credit and collections processes

Excellent written and verbal communication skills, able to clearly engage with diverse stakeholders

Strong customer service focus, demonstrated through building and maintaining positive relationships with internal teams and external customers

Flexible and adaptable, thriving in a fast-paced and dynamic work environment

About us:
Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected.
We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities.
We believe that diversity a key driver of innovation and success.
We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential.
Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you You must have the right to live and work in in Australia to apply for this role.
For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs
Questions about the role to be emailed directly to our HR team at ***********@unitigrouplimited.com
No recruiters please, we manage our recruitment in-house.

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