Customer Service Account Manager

2 days ago

Sydney, New South Wales, Australia Hardrock Enterprises Pty Full time

**Company overview**

Join Hardrock Enterprise, a reputable blank apparel manufacturer and supplier with nearly three decades of successful operation in Sydney. Originally a local manufacturer, we've expanded globally with production facilities in China and Bangladesh. Our flagship brand, Ramo Collection, offers high-quality wholesale blanks distributed nationwide.We are a close knit family owned company of around 20 employees with a high rate of staff retention. We are proud to have many staff that have been with us for more than 10 years, with the longest member being with us for more than 25 years.

**Role**
We are looking for a full-time customer service account manager role to join our established team. The customer service account management role will involve managing customer relationships, ensuring satisfaction and resolving any issues clients may have with our product/services. This will be an on-site role, with occasional visits to customer premises as needed

**ResponsibilitiesCustomer relationship management - **You will develop and maintain strong, long-term relationships with clients as a primary point of contact. You will act as a liaison between the client and our company to ensure customer satisfaction through clear communication.
**Customer support and issue resolution - **Promptly and effectively address and resolve customer complaints or issues. You will collaborate with other departments to find solutions and may also need to follow up with external parties, such as freight companies, as necessary.
**Account monitoring and maintenance - **Regularly review customer accounts to ensure their requirements are met and they are up to date on new products. Furthermore, you must identify clients that may require additional support and have potential to grow sales. **Upselling and Cross selling - **Identify opportunities to offer additional products that can benefit the customer and improve customer satisfaction.
**Training and education**You must engage in continuous learning and education around our products and services. Also learning about our industry and markets such as fabric compositions, trending colours, popular styles and competitor analysis. You will be expected to learn all aspects of our business and occasionally assist in the warehouse with dispatch to gain hands-on experience with our products.

**Skills and qualificationsCommunication skills** - Ability to communicate effectively both written and verbally with clients and internal teams
**Problem solving skills** - Ability to identify and resolve customer issues efficiently
**Customer Centric** - strong focus on delivering exceptional customer service
**Multi-tasking** - Able to manage multiple accounts and projects simultaneously
**Time management**:

- Strong time management skills to prioritize tasks that will deliver the greatest value to the company and the customer

**Benefits**:
Full time permanent position (after probation)
Annual bonus based on performance
Opportunities to grow into senior account management with own accounts and uncapped commissions.
Great staff discounts on our wholesale price garments
Modern office
Plenty of on-site parking
Bus stops right in front of our building

Pay: From $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Customer Service Officer

    4 days ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Customer Service Account management

    7 days ago

    Sydney, New South Wales, Australia Hardrock Enterprises Pty Ltd Full time $40,000 - $80,000 per year

    Company overviewJoin Hardrock Enterprise, a reputable blank apparel manufacturer and supplier with nearly three decades of successful operation in Sydney. Originally a local manufacturer, we've expanded globally with production facilities in China and Bangladesh. Our flagship brand, Ramo Collection, offers high-quality wholesale blanks distributed...

  • Customer Service Officer

    5 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    5 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Representative

    3 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    2 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service and Account Adminitrator

    7 days ago

    Sydney, New South Wales, Australia A.C. Bridge (Aust) Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service / Accounts Administrator.Private AdvertiserWetherill Park, Sydney NSWCustomer Service / Accounts AdministratorFull timeCustomer Service /Accounts  Administrator/ Office RoundWe are an importer and wholesaler that specializes in Furniture and General Merchandise to Major Retailers in Australia, Our office is located in Wetherill Park.We are...

  • Account Services Manager

    1 day ago

    Sydney, New South Wales, Australia beBeeClient Full time $90,000 - $120,000

    Job DescriptionThe Client Onboard Specialist is a key role responsible for managing the end-to-end account opening and maintenance process. This involves timely and accurate delivery of all account opening functions, ensuring superior customer service, and resolution of customer issues.Responsibilities:Customer interaction, documentation issuance, review,...

  • Customer Account Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

    Key ResponsibilitiesDeliver an exceptional customer experience, focusing on key accounts.Maintain business levels for key accounts through regular contact and selling products and value-added services.Identify growth opportunities and develop customers to drive sales growth.Key Skills Required2 years of customer service experienceProven ability to deliver...

  • Customer Accounts

    7 days ago

    Sydney, New South Wales, Australia Ace Landscape and Turf Supplies Full time $60,000 - $80,000 per year

    About UsAce Landscapes is a trusted, family-run business that has been serving Sydney's North Shore for over 30 years. We pride ourselves on providing exceptional customer service, reliable supply, and a friendly, hardworking team environment.We're now looking for a motivated Customer Accounts & Office Administrator to join our busy Belrose office. This is a...