Customer Accounts

2 weeks ago

Sydney, New South Wales, Australia Ace Landscape and Turf Supplies Full time $45,000 - $60,000 per year
About Us

Ace Landscapes is a trusted, family-run business that has been serving Sydney's North Shore for over 30 years. We pride ourselves on providing exceptional customer service, reliable supply, and a friendly, hardworking team environment.

We're now looking for a motivated Customer Accounts & Office Administrator to join our busy Belrose office. This is a varied role combining customer service, office administration, and accounts support.


The Role

Working across 4–5 days a week (including occasional weekend day), you'll assist customers at the counter and on the phone while also managing customer accounts and supporting the day-to-day running of the office while reporting directly to the Office Manager.

Shifts are casual with a mix of early starts (6:30am) and afternoon finishes (up to 5:00pm). Flexibility, reliability, and strong attention to detail are essential.


Key Responsibilities
  • Assist retail and trade customers (phone and at the front counter).
  • Process orders, schedule deliveries, and keep the run sheet up to date and organised.
  • Set up and maintain customer account records in the POS system.
  • Process and receipt customer payments via EFTPOS and the Stripe gateway.
  • Generate debtor reports, follow up overdue or declined payments, and manage expired cards.
  • Liaise with customers by phone and email regarding account queries.
  • Access, prepare, and distribute statements, invoices, and transaction logs.
  • General office administration tasks such as filing, scanning, and maintaining organised digital and paper records and supporting other team members with ad-hoc administrative tasks as needed.

About You
  • Previous office administration experience is essential.
  • Bookkeeping or accounts receivable experience is highly regarded (POS systems, Strype and Xero preferred).
  • Excellent English communication skills (written and verbal) with a clear and professional phone manner is required.
  • High attention to detail, organised, and able to work well in a busy environment.
  • Reliable, responsible, and a strong team player.
  • Experience in the landscape, building supplies, or hardware sector is a bonus but not required.

Benefits
  • Varied and engaging role – a mix of admin, customer service, and accounts.
  • Supportive, family business environment.
  • Flexible shifts across 4–5 days per week.
  • Casual dress code (uniform shirt provided for customer-facing shifts).

Hours
  • Casual position, 4–5 days per week.
  • Shifts between 6:30am and 5:00pm, including occasional weekends.
  • Saturday trading hours: 6:30am - 5pm.
  • Sunday trading hours: 8am–3pm.

Ready to apply? If you're an experienced administrator with excellent communication skills and a flair for customer service and accounts, we'd love to hear from you

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