Prospective Student Officer

4 days ago

Melbourne, Victoria, Australia Rmit University Full time

Overview:

- Full-time, Continuing Position
- Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
- Based at the Melbourne CBD campus, and hybrid ways of working

About You

The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.

As a member of the

The role will predominantly focus on international students looking to study at RMIT University, however based on demand may be required to assist in domestic student enquiries.

To be successful in this position, you will have:

- Proven experience in an acquisition/sales/recruitment environment.
- Exhibit high level communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
- Demonstrate ability to manage difficult client expectations with successful outcomes.
- Experience with CRM for capturing lead and case data based on conversation with prospective students.
- Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI's.
- Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.
- Comfortable to work in a call centre environment and adhering to a roster.

About the Portfolio

The International and Engagement (I&E) portfolio is responsible for RMIT's international strategy and agenda, including international development and partnerships and oversight of our international operations.

The

Team operate within the Experience function of the I&E Portfolio, which is a function responsible for Global Marketing, Student Recruitment and Admissions, Market Intelligence and Propositions, Alumni, Digital and Experience. The function strives to provide the best possible experience for prospective students across all our markets — domestic, international (onshore & offshore).

The Experience function are the custodians of RMIT's brand, they engage our audiences from prospect through to student, alumni and beyond, and they drive our externally facing digital channels, while ensuring that our proposition meets the needs of our audiences and achieves the University objectives.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

Position Description - Prospective Student Coordinator - International

LI-Hybrid

Applications Close:
23 Oct 2024 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._

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