Client Care Manager

1 week ago

Australia Animal Emergency Australia Full time

Competitive salary + 17.5% leave loading |$80 - $90,000 ++
- Lead with heart in a fast-paced emergency vet hospital.
- Access to training, leadership development, and career progression

**Client Care Manager - Emergency Veterinary Hospital (AES Carrara)**

**Lead a passionate front-of-house team at one of Australia's leading Emergency Vet Hospital**

Join Animal Emergency Services (AES) Carrara and play a key leadership role in delivering an exceptional experience for clients, patients, and referring vets.

**About the Role**:
We are seeking an experienced Client Care Manager (CCR Manager) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.

**As CCR Manager, you will**:

- Lead and coach a team of Client Care Representatives
- Champion a culture of empathy, accountability, and service excellence
- Oversee FOH operations including rostering, workflows, and service delivery
- Drive referral relationships and community engagement
- Collaborate with hospital leadership to deliver business growth and exceptional care
- Collaborate with hospital leadership to deliver business growth and exceptional care

**About You**:
You're a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.

**You'll bring**:

- Leadership experience managing a team in a customer-focused environment
- High-level communication, conflict resolution and coaching skills
- Proven ability to manage operations and improve service workflows
- Marketing or community engagement experience (desirable)
- Veterinary, medical or emergency services background (advantageous, not essential)

**Why Join AES Carrara?**
- Make a meaningful impact in the veterinary emergency space
- Work with a highly engaged, compassionate team
- Be part of the **Animal Emergency Australia (AEA)** network - leading emergency and critical care veterinary hospitals across Australia

Step into a leadership role that makes a difference - for pets, clients, and your team.

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