Client Care Representative

3 days ago

Australia Animal Emergency Australia Full time

Lucrative penalty rates
- Pet wellness discounts
- Gym discounts

AES Tanawha is on the lookout for a Client Care Representative

**About AES Tanawha**
AES Tanawha is a fast-paced and progressive 24-hour emergency clinic situated in the beautiful Sunshine Coast. We are a trusted leader in Emergency and Critical Care (ECC) for small animals and our vision is to set the highest possible standard for ECC medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses and Veterinarians.

**About the Role**
Our Client Care Representative role is the main connection between our clients and the technical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care, from the time they come through our doors to when they leave and beyond. We are a team of thoughtful and considerate people who show empathy and compassion. We greet everyone with a smile on our face and kindness in our hearts, regardless of the emergencies that are occurring behind closed doors.

This role will require flexible availability to cover all shifts (mornings, evenings, weekends and public holidays).

**What does CCR life look like at AES?**
- Continually going above and beyond to ensure our clients and their pets experience exceptional client service
- Confidently communicating pet updates to clients and answering their queries
- Collaborating with the broader team regarding updates, pet's needs and finance information
- Assisting clients with finance and insurance claims
- Accurately completing a range of administrative functions including data entry, phone queries and finance processing
- Experience in a veterinary environment (preferred)
- Knowledge of animal handling, behaviours and care (preferred)
- Knowledge and experience of animal triaging (preferred)
- Thrives in fast-paced environment and stays calm under pressure
- Warm personality that loves engaging and building positive relationships with people and animals
- Confident and comfortable with systems, procedures and managing funds
- Strong time management and organisation skills
- Multi-tasking superstar
- Tech-savvy and a forward thinker (someone who can think on their feet, navigate technology difficulties and provide solutions)
- Reliable transport due to the nature of shift work
- Flexible availability to cover all shifts (mornings, evenings, weekends and public holidays)

**What are the benefits of working for AES?**
- Ongoing training and career pathing in a professional environment
- Harness work/life balance with a casual role
- Discounted veterinary treatments and products for your pet/s
- Access to 'Fitness Passport' (government-run discounted gym membership for yourself and family
- Dedicated well-being committee and initiatives across the group (including Employee Assistance program, team events)
- Being a part of our veterinary emergency community, providing world-class services for animals needing emergency and critical care
- Free parking

Please note we are looking to hold interviews the week of 13th of February.

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