Clinical Lead

2 weeks ago

Sydney, New South Wales, Australia Healthdirect Australia Full time

Our mission to provide reliable health information and virtual services
- Drive optimal health outcomes for the service, workforce, and our consumers
- Hybrid working (2 days) in our Haymarket office, near Central station

**About us**

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

**About the opportunity**

Healthdirect Australia is seeking a Clinical Lead for our Health Information and Advice Service (HIAS) in Sydney. As a Clinical Lead, you will play a pivotal role in providing clinical support across all channels, including telephony, web, and app. You will be responsible for ensuring our services are safe, effective, and consumer focused. Your expertise will drive continuous improvement and innovation in service delivery, ensuring we meet the highest standards of clinical governance.

Key Responsibilities:

- Provide clinical oversight and expertise across all HIAS channels.
- Ensure services are based on sound clinical governance principles.
- Focus on patient safety, quality management, and stakeholder liaison.
- Identify, evaluate, and analyse risks inherent to HIAS operations.
- Lead and participate in various work streams, committees, and forums.
- Drive continuous improvement and innovation in service delivery.

**You can contribute through your**:

- Health professional background with current AHPRA registration.
- Extensive clinical practice experience in primary care, secondary care, or population health.
- In-depth understanding of the Australian health sector, including primary and community care.
- Proven experience in telehealth service delivery and clinical governance.
- Effective stakeholder management skills and the ability to engage confidently at all levels.

**Why work with us**
**We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

- Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
- 14 weeks company Paid Parental Leave for both parents;
- Multi-dimensional wellbeing program that is run by our people for our people;
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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