Customer Service Officer

1 week ago

Gold Coast, Queensland, Australia Ausreo Full time

Overview
Join to apply for the
Customer Service Officer - Yatala
role at
AUSREO
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to
Build with Confidence
and create value for our people, customers and shareholders.
Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations.
Duties
Provide excellence in customer service and manage the customer journey
Welcome new and existing customers into showrooms with face-to-face selling
Actively promote Ausreo\'s products to generate sales and process orders
Handle merchandising, stock replenishment and warehouse stock control
Generate quotations and engage with e-commerce and social media
Manage Service Centre operations and coordinate production with factory staff
Troubleshoot enquiries via phone and email efficiently
Coordinate logistics including transport and deliveries
Communicate effectively with stakeholders and manage difficult customers
Skills & Experience
Strong verbal and written communication skills
Previous retail, hardware, or trade environment experience highly regarded
Steel industry experience advantageous but not essential
Face-to-face selling skills with entrepreneurial spirit
Highly organised with excellent multitasking and attention to detail
Strong computer skills and ability to learn new systems quickly
Team player who can also work independently under pressure
Current driver\'s licence essential
Culture
People enjoy working in this team because we\'re committed to building an inclusive and diverse workforce with a 'Safety First' culture. You\'ll be part of the Ausreo family with opportunities for career development and progression in a dynamic, collaborative environment that embraces the strengths and differences of our people.
Benefits
Highly attractive base salary package with monthly cash incentives
No weekend work required
Career development and progression opportunities
Dynamic team environment with job satisfaction
Part of Australia\'s leading independent concrete reinforcing company
Inclusive workplace supporting workforce diversity
Rapid growth company with achievable performance targets
How to apply
Click
APPLY
to submit your resume.
Successful candidates must have Australian Citizenship or legal Work Rights and complete pre-employment medical assessment and National Police Check. We strongly encourage applications from diverse groups including Aboriginal and Torres Strait Islander people and people with disability.
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