Customer Service And Sales Consultant

1 week ago

Melbourne, Victoria, Australia Optus Full time

**Customer Service and Sales Consultant**:
**Date**:24 Jan 2025

**Location**: Melbourne, Australia

**Company**:Singtel Group

**Why Optus?**

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.

As a member of the Community of Experts, you will belong to a collaborative and inclusive team providing solutions to a broad customer base.

As an Expert you will gain universal skills to cover knowledge on all Optus products. Enabling you to provide personalised solutions for our customers - sales of our products and customer service to resolve customer enquiries to resolution. By using a mixture of communication mediums, you'll be comfortable in dealing with varied customer queries, delivering outstanding customer experiences through taking ownership and following up.

This role is 100% site bound at our new Melbourne CBD office located adjacent to Southern Cross train station, nestled amongst a wide range of cafes, restaurants, and essential services. Our office has all modern facilities, cutting-edge technology, and plenty of areas to collaborate, take a break & recharge.

**What can you expect day to day?**
- Handling inbound interactions across sales, service, and technical support, while also engaging in campaigns
- Effectively engaging with customers via digital platforms and voice calls
- Handling complaints and providing appropriate timely resolutions
- Communicating, promoting and selling Optus products and services to new and existing customers
- Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty

**What makes you perfect for the role?**
- Demonstrated prior success in a service or sales role; preferably a contact centre role
- You possess strong verbal and written communication skills
- A consistent track record to exercise initiative and problem solving
- You thrive in a target driven environment with an ability to provide outstanding customer experiences
- You are a problem solver, negotiator and standout colleague who can work in a fast-paced dynamic environment and you are adaptable to change
- You can understand, connect and respond to the needs of a culturally diverse population

**What are the perks?**
- Competitive salary and sales performance incentives complimented with a great recognition program
- A "connected" day for you to use to connect to something you are passionate about
- $80 monthly credit and 25% discount on all Optus plans
- Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Estee Lauder & Nine West
- Access to professional development and training
- Join our employee networks such as Express Yourself, Yarn & Elevate **- Elevate**is our employee network creating an inclusive community to empower & elevate **women**

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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