Mentor Officer

**Introduction**:
Join us as a Mentor Officer and embark on a journey of empowerment You'll play a pivotal role in providing guidance to apprentices and trainees.
Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services (AASS) providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.
**Description**:
What Awaits You
As our Mentor Officer will you provide mentoring, support and guidance to apprentices and trainees to complete their apprenticeship or traineeship, ensuring their success and fostering retention and completions.
**Your key responsibilities include, but are not limited to**:
Meet with allocated apprentices and trainees to understand their barriers or issues
Identify and assess risk factors to determine apprentices requiring support
Create a Training Support Plan for each apprenticeship and update accordingly
Liaise with other stakeholders, including employers and parents, to get their input on the Training Support Plan.
Where required, host meetings or mediation with employers and apprentices to achieve positive outcomes where differences arise
Build relationships and undertake activity with stakeholders such as schools, GTOs, RTOs, job search providers
Maintain accurate and detailed In-training information and file notes
Undertake a range of administrative duties associated with the position including reports and mentoring activity
Be part of our dynamic team at the Rivervale office, with the exciting opportunity to get out in the field, visiting employers and apprentices on-site across Perth and surrounding areas.
**Skills and Experiences**:
What You Will Bring
Skilled in building and maintaining relationships with stakeholders
Committed to client service and ethical conduct in accordance with the AA contractual requirements
Proficient in negotiation, mediation, and problem-solving
Understanding/knowledge of apprenticeships and traineeships
Dedicated to community development and achieving employment outcomes
Ability to work to and deliver on KPIs
Value-Added Experience
Extensive experience in mentoring or coaching
Proven ability to build positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
Skilled in planning, developing, and managing mentoring programs
Expertise in mediation, problem-solving, and providing proactive assistance, including referrals to specialist services
Excellent communication and administration skills, with CRM and data entry experience, presentation, and report writing
Proven track record in meeting targets, KPIs, and customer service standards
Qualifications or progress toward youth/social work (e.g., Certificate IV in Community Services) are highly regarded
Current driver's license or ability to travel
Why Us?
Full-time contract until June 30, 2026
**Tools of Trade**: training, company vehicle, laptop, and phone
Flexible working arrangements
Competitive Salary packaging (save on tax)
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2024
Your Next Steps
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company
All successful applicants will be required to complete criminal history verification and may be required to undergo a Working with Children Check.