Product Operations Manager

**Join us and let's make a bigger difference together.**

Established in 1840, we're Australia's first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to **Help People to Thrive**.

It's an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Our Opportunity**:
**As a Product Operations Manager you are responsible for ensuring that product teams can focus on building great products by streamlining processes, enhancing collaboration, and establishing a strong community of practice (CoP).

This role will lead the design and implementation of scalable product development processes, drive the adoption of best practices and frameworks, and enable data-informed decision-making across the product function. It will also play a critical role in fostering a high-performing product culture by supporting capability uplift, standardising ways of working, and ensuring alignment across cross-functional teams.

Accountabilities include:

- Facilitate the adoption of best practice rituals (e.g., stand-ups, retros, discovery sprints) through training, coaching, and documentation.
- Develop and roll out standardised ways of working across teams, including prioritisation frameworks, discovery practices, and measurement approaches.
- Lead the rollout and continuous improvement of the Product Delivery Framework, ensuring it is embedded in team workflows.
- Conduct regular assessments of product maturity across teams and identify opportunities for uplift.
- Develop and implement tailored maturity uplift plans with clear milestones and continuous measurement.
- Partner with data and analytics teams to centralise product metrics and build accessible dashboards that support data-informed decision-making.
- Create and maintain a product playbook as a central point of reference
- Build strong relationships with stakeholders to understand their goals, pain points, and how product operations can support them

**About You**:
To be successful in the role you will have a unique blend of operational expertise, stakeholder engagement skills, and a deep understanding of product management principles — acting as a force multiplier for product teams and a trusted partner to leadership. You will also be able to demonstrate the following capabilities / experience:

- 5+ years of experience in product operations, product management, or a related role in a digital or technology-driven environment
- Proven experience designing and implementing scalable product development processes and frameworks
- Demonstrated success in managing product tooling ecosystems (e.g., Jira, Confluence) and driving adoption across teams
- Experience leading or supporting Communities of Practice or similar capability-building initiatives
- Track record of supporting product teams through enablement, onboarding, and maturity uplift programs
- Experience creating and maintaining product documentation, playbooks, and training materials
- Desirable: Experience in scaled agile environments (e.g., SAFe, LeSS) or enterprise-level product organisations

**What's on Offer**:
You will enjoy a range of great employee benefits and rewards including:

- Competitive salary + bonus program
- Enjoy additional yearly Well-Being and Community leave days
- 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
- Employee Referral Program
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
- Available access to LinkedIn Learning courses through our great Learning platform