Onboarding Officer

Primary LocationVIC - Melbourne - 655 Collins St
- Job Description SummaryAre you an admin superstar with a sharp eye for detail and a passion for people? Our Onboarding Officer role might be your next big move

Join our fast-paced Network Services team and help onboard subcontractors like a pro - ensuring everything is smooth, compliant, and ready for action.

This role is your backstage pass to high-level program operations, compliance, and resource coordination. If you love ticking all the boxes, getting things done, and making sure no detail is missed - we want to hear from you
- About the Role Job Description

As an Onboarding Officer, you'll play a critical role in ensuring employees and subcontractors across the Utilities Services business are fully onboarded into both Service Stream and client systems. This includes compliance with all applicable regulations and standards across health and safety, environment, legal, and quality domains.

Working closely with our operational teams, you'll help drive effective resource allocation and availability across all contracts, supporting the full program lifecycle in a fast-paced, high-performance environment.

Nature of position: Permanent, Full Time

Location: Melbourne - 655 Collins St

Reporting Line: Compliance Manger - Network Services

Key responsibilities
- Manage and maintain accurate records of subcontractor details, including accreditations, insurances, inductions, and OH&S documentation, ensuring full compliance prior to deployment.
- Validate and update subcontractor documentation with precision and attention to detail.
- Actively follow up with subcontractors to collect outstanding documentation, ensuring timely resolution of compliance gaps.
- Monitor and implement updates from the Governance team, ensuring all onboarding and compliance processes align with relevant Australian industry standards.
- Accurately enter and manage data across internal systems and client platforms.
- Prepare and manage professional correspondence to support clear and effective communication.
- Support the day-to-day functions of the Resource Optimisation team, particularly recruitment and onboarding activities.
- Maintain a well-organized and current digital filing system in line with best practice and audit requirements.

Experience required
- Minimum of 2 years' experience in an administrative or compliance support role.
- Advanced computer literacy, particularly with Microsoft Office Suite (Word, Excel, Outlook), Adobe, and internal database systems.
- Strong organisational skills and exceptional attention to detail.
- Ability to work autonomously and as part of a collaborative, multi-disciplinary team.
- Adaptable and proactive, with the ability to prioritise effectively and respond to changing demands.
- Strong problem-solving skills and the initiative to identify and resolve issues independently.
- Excellent interpersonal and communication skills, with a team-first attitude.
- Demonstrated understanding of business operations, including the ability to identify risks and opportunities.
- Understanding of or exposure to the Utilities industry highly desirable

At Service Stream, we are proud to deliver essential infrastructure services that support communities across Australia. This role offers a fantastic opportunity to gain exposure to complex operational environments while contributing to meaningful projects within the utilities sector

About Us:
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
- DepartmentField Services, People & Culture

How to Apply