Concierge

2 weeks ago

Sydney, New South Wales, Australia Park Hyatt Full time

Overview
A Concierge is responsible for answering questions, giving directions and making detailed reservations or recommendations for our area. This position requires knowledge of all Park Hyatt Sydney offerings, Sydney restaurants, attractions and to arrange guest services through a wide variety of recommended vendors, local events and venues and transportation options. To provide information and assistance to Park Hyatt Sydney guests ensuring the highest possible standard of service and professionalism at all times. Establishes a rapport with guests maintaining empathetic conversations and relationships, offering a personalised and pre-emptive service that is tailored to suit the individual preferences of each guest.
Responsibilities
Responsible for greeting and welcoming guests
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Respond to complaints and find the appropriate solution
Provide maps and directions.
Assist in on-site events such as weddings or corporate meetings
Develop and expand a network of contacts within the community
Qualifications
Previous experiences as a Concierge within a five star hotel or similar environment preferred
Must possess a professional presentation
Outstanding guest services skills, sophisticated verbal and written communication skills with high attention to detail
Strong interpersonal and problem-solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast-paced environment
Extremely organised and well developed computer knowledge
Extensive knowledge of Sydney and surrounds
Must already have a valid visa to work in Australia
Benefits
Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
Access to complimentary and discounted Hyatt accommodation worldwide
Access to internationally recognised learning and development programs and opportunities
Access to an employee assistance program and paid family leave benefits
Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt. If you are looking for a fulfilling career, please apply through
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