Reservation Agent

7 days ago

Sydney, New South Wales, Australia Ccig Investments Pty Ltd TA Daydream Island Resort Full time

**Introduction**:
Daydream Island Resort & Living Reef is located in the heart of Queensland's Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef. With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.

The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day.

**Description**:
We are seeking a Reservations Agent for Daydream Island that will be working with our amazing Sales and Marketing team based in our Sydney office in NSW Chatswood (this is a live off Island role). The key person for this role will be focused on ensuring our guests begin their special holiday experience at Daydream Island before they arrive at the resort.

**About the job**:
Process and input FIT reservations following resort reservations policy
Ensure all reservations are prioritised and accurately handled within a 24-hour period.
Research and process no shows, trace report, arrivals check and any other reservations operating procedures on a daily basis as directed by the Reservations Manager.
Ensure all outward correspondence complies with resort procedures, and any unusual correspondence is authorised by the Reservations Manager or Revenue Manager.
Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through approval by the Reservations Manager or the Revenue Manager.
Maintain an efficient administration system, including record keeping, filing and guest history Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual.
Assist the Sales & Marketing team with additional tasks where required in line with business demands

**Skills and Experiences**:

- Excellent verbal and written communication skills and has an ability to solve problems quickly.
- A 'quick thinker' with excellent problem-solving skills.
- Handles tasks carefully with attention to detail and accuracy
- Projects a professional image with all guest contact.
- Strong organisational skills and ability to prioritise workload
- Excellent telephone etiquette combined with negotiation and selling skills
- Initiates contact easily, especially dealing with strangers
- Works under pressure
- Opera PMS experience in a similar role (desirable)
- Working rights in Australia

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