Field Service Coordinator

2 weeks ago

Australia William Adams Pty Ltd Full time

Join a legendary team and keep the wheels turning at the heart of our Clayton branch.
We're on the lookout for a motivated and customer-focused professional to step into the fast-paced role of
Service Coordinator
– someone ready to play a vital part in the smooth delivery of service operations across one of our busiest and most dynamic teams: the
Metro Field Group
.
Reporting to the
Customer Service Supervisor
, you'll be the crucial link between our customers, field technicians, and service team – juggling bookings, fielding technical queries, managing work orders, and ensuring every job runs smoothly, safely, and on time. Your background in the
earthmoving or heavy equipment industry
, paired with strong customer service skills, will give you the edge to hit the ground running and build trust with both our people and our clients.
At William Adams, your career is more than a job – it's a pathway. You'll be backed by a team that values initiative, thrives on collaboration, and offers real opportunities to grow into leadership roles across our Service and Branch networks.
With nearly 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.
Ready to take the next step and drive your future forward?
ABOUT THE ROLE
What a day typical day will look like:
Booking and scheduling work in progress
Providing clear, accurate and timely information for job progress
Coordinating, scheduling and allocation of jobs to our technicians
Managing invoices to ensure pricing and product/machine component details are clear
Effectively liaising with other departments to deliver effective solutions
ABOUT YOU
You will utilise your knowledge gained from your industry related background and pride yourself on outstanding customer service, as well as your organisational skills.
To be successful in this role you will require the following skills and attributes:
Ability to develop and maintain long term internal and externalrelationships
Capable to manage multiple tasks and prioritise effectively within a high-pressure environment
Mechanical aptitude essential and a background in earthmoving is preferable
Effective communication and collaboration skills
Coordination experience within a similar industry
CAT dealer experience would be advantageous, but not essential
A strong commitment to safety, health & environment procedures
Qualified Diesel Mechanic (preferred but not essential)
Why work for us?
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of, Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more
Want to know more?
Call David from our Talent Acquisition Team on with any questions.
#J-18808-Ljbffr

  • Field Service Coordinator

    2 weeks ago

    Australia beBeeScheduler Full time $80,000 - $100,000

    Our organization is seeking a skilled Field Service Scheduler to coordinate the scheduling and dispatching of field technicians to customer sites.This role requires strong organizational skills, effective communication, and problem-solving abilities to optimize routes and schedules while meeting customer needs.The ideal candidate will have previous...

  • Field Supervisor

    1 week ago

    Australia Service Stream Full time

    Primary LocationHuntingwoodJob Description SummaryJob Description SummaryLead, direct, supervise and coordinate the activities of field staff and sub-contractors.Undertake scheduling of work, staff and equipment to ensure production targets are metEnsure all field work is of a high quality consistent with relevant OH & S policies and proceduresCoordinate and...

  • Field Team Leader

    2 weeks ago

    Australia Service Stream Full time

    Primary LocationHuntingwood Depot - Maintenance ServicesJob Description SummaryAn exciting opportunity has arisen for a Field Team Leader to join Service Stream in our Huntingwood depot.About the RoleAbout the OpportunityService Stream's Telecommunications division are currently seeking a Field Team Leader to join our growing company. You will be responsible...

  • Field Supervisor

    2 weeks ago

    Australia Service Stream Full time

    Primary LocationBanyo - Service StreamJob Description SummaryAn exciting opportunity has arisen for a Field Supervisor to join ServiceStream in our Brisbane QLD locationAbout the RoleServiceStream's Telecommunications division are currently seeking a Field Supervisor to join our Wideband team. Reporting directly to the Field Services Manager, you will be...

  • Field Technician

    2 weeks ago

    Australia Service Stream Full time

    Primary LocationHuntingwood Depot - Maintenance ServicesJob Description SummaryService Stream's Telecommunications division are currently seeking a Field Technician to join our growing company in Huntingwood.About the RoleService Stream's Telecommunications division are currently seeking a Field Technician to join our growing company.Nature of position:...

  • Full-Time Field Service Coordinator

    2 weeks ago

    Australia beBeeFieldServiceCoordinator Full time $90,000 - $110,000

    Job Description:We are seeking a permanent full-time Field Service Coordinator to join our team. Reporting to the Field Service Manager, this position is responsible for efficiently allocating breakdowns and scheduled maintenance to technicians as required and ensuring customer needs are met.Responsibilities include:Booking service work for retail and rental...

  • Field Service Controller

    1 week ago

    Australia Toyota Material Handling Australia Full time

    **About TMHA**:Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO).TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially...

  • Field Service Controller

    2 weeks ago

    Australia Toyota Material Handling Australia Full time

    **About the Role**We are seeking a permanent full time Field Service Controller to join our Brisbane Branch. Reporting to the Field Service Manager, this position is responsible for efficiently allocating breakdowns, scheduled maintenance and other repairs to technicians as required and ensuring internal/external customer's needs are identified and...

  • Field Service Controller

    2 weeks ago

    Australia Toyota Material Handling Australia Full time

    **About the Company**:Toyota Material Handling Australia (TMHA) is Australia's number one forklift company and is wholly owned by Toyota Industries Corporation (TICO). We are the exclusive Australian retailer for new sales of Toyota's world-renowned material handling equipment.TMHA's is a strong, financially secure business with a great future ahead and...

  • Electrical Field Coordinator

    2 weeks ago

    Australia beBeeelectrical Full time $90,000 - $110,000

    **Job Title:** Electrical Field CoordinatoWe are looking for an experienced Electrical Field Coordinator to help deliver essential electrical works across the Australian Capital Territory (ACT). This role is a great fit for someone with an electrical trade background who enjoys being out in the field, working closely with crews, and making sure jobs are...