
Full-Time Field Service Coordinator
2 weeks ago
Job Description:
We are seeking a permanent full-time Field Service Coordinator to join our team. Reporting to the Field Service Manager, this position is responsible for efficiently allocating breakdowns and scheduled maintenance to technicians as required and ensuring customer needs are met.
Responsibilities include:
- Booking service work for retail and rental equipment.
- Coordinating and allocating service and breakdown jobs to technicians.
- Maintaining information relating to service and breakdown jobs.
- Planning daily work to ensure labour availability is maximized.
- Coordinating quoted Additional Repair jobs.
- Coordinating 3rd party suppliers for breakdown jobs.
- Assisting technicians with technical queries.
- Coordinating tool and safety equipment replacements as required.
- Monitoring Technician's work hours on a daily basis.
Required Skills and Qualifications:
- Previous experience in a similar role controlling or coordinating remote technicians.
- Experience in the Material Handling Industry or Industrial Services Industry (desirable).
- Proven experience using an ERP system.
- Strong communication, interpersonal, and time management skills.
- Excellent telephone skills and experience responding to high volumes of customer inquiries.
- Ability to handle multiple tasks simultaneously.
- High attention to detail.
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