Ecommerce Fulfilment Coordinator

2 days ago

Brisbane, Queensland, Australia National Pharmacies Full time

**About the Role**:
Reporting to the Experience and eCommerce Manager, the eCommerce Fulfillment Coordinator will be responsible for overseeing all warehouse functions to ensure timely fulfillment and delivery of online orders.

You will be responsible for the administration and business support of eCommerce sales, managing inventory efficiently, and streamlining operations for improved performance. The eCommerce Fulfillment Coordinator is responsible for picking, sourcing, packing, and dispatching all online orders accurately from our warehouse right to the customer door. You will be accountable for upholding the professional image of National Pharmacies through all customer interactions.

**In this role, you will**:

- Ensure all online enquiries are either answered appropriately or directed to relevant departments.
- Assist in resolving all internal and external, online and customer queries promptly.
- Source products for unfulfilled orders where fulfilment store could not supply.
- Pick and pack orders in a fast, efficient, accurate and safe manner.
- Ensure 100% accuracy of eCommerce and online transactions processed through electronic payment gateway.
- Obtain prompt payments from customers for any failed transactions.
- Plan and coordinate movement of inventory between stores and main warehouse where necessary. Collect stock for online sales orders from fulfilment stores periodically, as required.
- Receive incoming inventory - ensure receipted quantities match the purchase order and goods stored appropriately.
- Use warehouse inventory management and related computer systems to maintain accurate inventory and associated records.

**About You**

You will have well developed communication and interpersonal skills, be energetic and be dedicated to providing exceptional internal customer service.

Previous experience in online sales fulfillment and picking and packing, particularly in a high-volume retail environment as well as strong knowledge of inventory management systems is essential for success in this role.

**What's in it for you**:

- Work for an iconic SA organisation, in an environment where your contribution is valued.
- Competitive salary and generous staff discount.
- Opportunity to further develop your career.
- Corporate Health Fund.
- Delight SA's community by participating in the National Pharmacies Christmas Pageant.
- Take part in our Employee Annual Awards evening.

**About us**

Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. That means members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.

With our roots firmly planted in South Australia we have expanded to the eastern states of Australia and celebrate over 230,000 members across 46 community pharmacies and 19 optical outlets.

Our organisation is underpinned by our values of care, communicate, collaborate and celebrate.

**How to Apply...**

Please click here to apply.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in the healthcare industry, we want to hear from you

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