Customer Service And Operations Representative
2 weeks ago
**YOUR TALENT**:
Your Talent: Service-Oriented, Operations-Savvy, and Customer-Focused
- 2+ years of experience in retail or customer service, with a strong customer-first mindset
- Proficiency in written and spoken English to clearly and effectively communicate with customers and internal teams
- Problem-solving skills and the ability to independently handle and prioritize tasks efficiently
- Experience with Contact Centers, OMS, SAP, and other relevant digital systems (a plus, but not required)
Your Responsibilities
- Collaborate with operations and customer service teams to enhance logistics efficiency and maintain high customer satisfaction standards.
- Perform regular digital and logistics tasks across multiple systems to maximize operational efficiency and minimize disruptions for customers.
- Report on key metrics, such as customer satisfaction, first-time resolution rates, and handling times, to support continuous improvement.
If you're ready to join a global leader in sportswear and make a meaningful impact in ecommerce operations and customer service, this is your opportunity. At PUMA, you'll have the chance to shape customer experiences and work within a team that values excellence, innovation, and teamwork. Ready to take your career to the next level with PUMA? #BE BRAVE
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