Assistant Night Manager

2 weeks ago

Sydney, New South Wales, Australia Pullman Full time

**Company Description**
Accor Hotels is the world's largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

We are looking for a **Full time Assistant Night Manager**to work alongside the Night Manager, lead our friendly, dynamic Front Office Team and be responsible for the overnight operation of the hotel.

**As the Assistant Night Manager, your tasks and responsibilities will include, but not be limited to;**
- Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
- Fostering strong communication between the Night team and other hotel departments
- Actively resolve guest complaints and challenges to high levels of satisfaction
- Provide guidance, supporting training and leading the team
- Take responsibility for the night audit function alongside the Night Manager, ensuring that all auditing income and revenue reporting are collated to a high level of accuracy.
- Being on top of controlling costs such as wages, expenses etc.
- Own the process of setting, implementing and reviewing service standards for the night team

**Qualifications** We're looking for someone who is;**
- Guest Obsessed and Resilient in nature - no problem or task is too great
- A fantastic communicator with the ability to initiate conversations with guests and team members
- Experienced in a similar role or environment
- Experienced in Fidelio or Opera PMS, hotSOS is highly preferred
- A current valid NSW RSA or ability to obtain
- A night owl - working overnights (10.30pm - 6.30am) and the flexibility to work varied shifts, including weekends and Public Holidays as per business demands
- Able to work in Australia (full unlimited working rights) - no sponsorship available for this position

**Additional Information**
At Accor, we believe HOSPITALITY IS A WORK OF HEART

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are Grow & create your path Work with purpose Enjoy and feel valued
If you are willing to learn and are passionate about the hospitality industry, please apply

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

**Benefits Your Way**:

- Work closely with our highly experienced Front Office Manager and Night Manager
- The opportunity to Work Your Way across the much-loved Accor Brands
- Discounted accommodation & Food and Beverage with Accor worldwide from day one
- Complimentary Dry Cleaning, Annual Service Recognition, Accor Tenure Milestone recognition, Accor paid parental leave, EAP and much more Accor Partner Benefits.

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