Duty Manager

**We're for you. We're for community. We're for the Eels.**

**About us**

Parramatta Leagues Club (PLC) is one of Australia's most iconic Clubs in the Western Sydney region, strengthened by our sister club Vikings Sports Club (Dundas) and newly amalgamated Dural Club. We are passionate about bringing together our community, supporting local causes, and offering welcoming experiences for our members and community by delivering exceptional service.

Vikings Sports Club is our family-friendly community club located in Dundas. We aim to deliver a place where locals can enjoy great food, great value and great entertainment in a family-friendly atmosphere.

For nearly 70 years we've supported the Eels, our community, our members, and our people. And we'll support you. Just like our humble beginnings, we'll give you a fair go and support your career development and growth - qualifications optional. Whether at our Dural, Dundas, or Parra location, you'll experience our fun, vibrant, flexible, and empowering culture. And we're for benefits. Lots of benefits. Of course, we offer competitive salary packages, but that's only the beginning. Fancy a free lunch? It's yours We think you'll love it here. In fact, we think this might even be the highlight of your career - a place you won't want to leave. Come join us for you, for better, for the best.

**About the role**:
Due to the rapid growth and success of our satellite venue Vikings Sports Club, we are excited to announce that we are recruiting for two newly created Duty Manager positions. This role will be the critical link between senior management and operations; suitable for a hands-on, experienced hospitality leader. As the escalation point for all guests, a customer-centric approach will be crucial to your success in this role and ensuring that service standards of the venue are met. You will be responsible for overseeing the smooth operations for all departments, staff and contractors in the venue for the duration of your shift.

**Duties include**, but are not limited to:

- Ensure staff and patrons adhere to all relevant policies, procedures and legislation
- Enforce all AML/CTF, Legislation, Self-Exclusion and patron welfare checks
- Direct staff on shift and allocate breaks in accordance with operational requirements
- Develop and maintain positive relations with members including managing patrons and member complaints in a timely and effective manner
- Oversee external contractors, security, maintenance of facilities and that WHS standards are met for the Club to ensure staff and patron safety
- Opening/ closing procedures including shift report and handover at completion of shift
- Respond to first aid and/or emergency situations to ensure staff and patron safety, accurately record any incidents
- Reconciliation of till floats, ensure sufficient cash flow on shift and denominations meet operational needs, verify and report any cash variations, and complete banking.
- Ensure that functions are set, resources prepared, and staff have been briefed on the day's planned events/functions/promotions
- Overseeing smooth gaming operations including clearance, troubleshooting machines, fixing and reporting machine faults

**About you**:

- Minimum 2 years' experience in a supervisory role, demonstrated experience in mentoring and developing team members
- Extensive knowledge of operations over all departments in a Club including gaming and food and beverage services, and all relevant legislation
- Passionate about the hospitality industry and committed to delivering an exceptional customer experience
- Inspiring and influential leadership and management skills and experience in mentoring and developing team members
- RSA, RCG, Advanced RCG, Licensee and Advanced Licensee competencies
- First Aid Certificate & WWCC (or willing to obtain)
- Diploma/ Bachelor's degree in a management-related discipline (desirable)

**We offer**:

- A competitive remuneration package
- 5 weeks annual leave
- 4-day rotating roster (3 days off)
- A supportive team, with scope to develop your career (portfolio days for development)
- Flexible and supportive leadership that want to help develop your skills
- Free tickets to Parramatta Eels home games and discounted Eels merchandise
- Free Onsite parking
- Free Staff meals and soft drink
- Paid Volunteer Day
- Generous monthly staff awards and recognition program
- Fun - we work hard and play hard with regular social events for staff.
- Access to over 300+ retailer discounts
- Ongoing training & development and the opportunity to complete Certificate III in Hospitality

**Our Values**:
**Service - We lead through serving one another, our members and community, with excellence.**

**Passion - We bring passion to what we do and strive for excellence.**

**Openness - We demonstrate integrity, openness, honesty, accountability, and courage.**

**Respect - We are welcoming, inclusive, and respectful.**

**Teamwork